Technical Customer Success Manager

Modash; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Base + commission + stock

Unlimited vacation

Fully remote Europe

Personal development

Ownership

Resumo da oferta

Modash is seeking a Technical Customer Success Manager in Europe to own the full journey for API customers, from onboarding to expansion and renewals. You’ll partner with customers to build value on top of Modash creator data and collaborate across the company to resolve issues and drive growth.

You’ll join a tight-knit team that values customers first, with flexible hours and fully remote work across Europe. Prior experience with APIs, integrations, and data flows is desirable.

Qualificações

• 2+ years in account management or customer success.
• Comfortable with APIs, integrations, and data flows.
• Clear written and verbal communication; organized.
• Willing to own projects and drive results.

Responsabilidades

• Own the portfolio of API customers, from onboarding to expansion and renewals.
• Run regular calls, build success plans, and troubleshoot issues end-to-end.
• Collaborate with Product, Sales, and Marketing to improve customer resources.
• Be the voice of the customer and advocate for customer needs internally.

Conhecimentos

Account management

Customer success

Technical role

Ferramentas

Vitally

Intercom

Stripe

Descrição da oferta de emprego

Hi! I'm Paula, the Head of Customer Success at Modash.

I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.

Background & reason for hiring

The Success team has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring a new Technical Customer Success Manager based in Europe so every customer gets the attention and support they deserve as we grow.

We already have three Customer Success Managers in Europe: Maris (platform), Marta (platform) and Georg (Technical). We also have four other Customer Success Managers in Canada. You'll join a tight-knit team that takes ownership seriously and cares about the people we work with.

Scope Of The Role & What You'll Actually Do

This is a deeply strategic role. You'll learn each customer's business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.

• Own your portfolio of accounts

You’ll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you’ll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.

• Onboard new customers

You’re their first real partner at Modash after Sales handover. You’ll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.

• Collaborate across the company

You’re the voice of the customer internally. You’ll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.

Requirements

• 2+ years in Account Management, Customer Success, or a similar customer-facing technical role
• Comfortable with APIs, integrations, and data flows — you might not code, but you understand how systems connect
• Clear communicator in writing and on calls; organized and great at follow-through
• You think ahead and build plans with customers rather than just reacting
• You take ownership and keep moving when things get hard

Nice-to-haves

• Experience in creator data or influencer marketing
• Familiarity with tools like Vitally, Intercom, or Stripe
• Some coding experience (scripts, SQL, reading code)

Benefits

• Flexible working hours. We trust you to do your job, without anyone looking over your shoulder
• Compensation. Your compensation is made up of base salary + commission and stock options. The average OTE range is 60-90k euros gross annual, depending on your location, employment type, skills, and experience. The good thing to know here - the commission is uncapped, you can absolutely overachieve here
• Unlimited paid vacation time. If you're happy & well-rested, you'll do better work. Take the time you need to enjoy a balanced life
• Fully remote working, based in Europe. Work wherever is best for you, as long as you have a reliable internet connection.
• Personal development. When you grow, we benefit. If there's a course, book, or conference that will help you upskill - we'll cover it
• Ownership. No unnecessary red tape. You'll have the autonomy to make decisions and try things you might not be able to at other companies