Technical Account Manager (m/f/d)

much. Consulting; Lisboa; Híbrido; EUR 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sales commissions (uncapped)

Top insurance

Self-learning budget

State-of-the-art equipment

Resumo da oferta

A fast-growing international consultancy is seeking a Commercial Customer Success Manager to lead sales and upselling initiatives for Managed Services. The ideal candidate will drive revenue, guide clients through offerings, and ensure client satisfaction. Applicants should have at least 2 years of experience in Customer Success or B2B Sales and be fluent in English and proficient in German. The position offers competitive compensation, flexible working conditions, and additional benefits such as uncapped commissions.

Qualificações

• Proven experience in Customer Success, Account Management or B2B Sales.
• Fluent in English (C2) and proficient in German (B2 or higher).
• Sales-driven mindset with ability to pitch, handle objections, and close deals.

Responsabilidades

• Lead sales and upselling initiatives for Managed Services.
• Identify client needs and negotiate contracts for long-term partnerships.
• Transform support interactions into sales opportunities.

Conhecimentos

B2B Sales

Customer Success

Account Management

Verbal Communication

Written Communication

Negotiation

Formação académica

Technical course or relevant university degree

Descrição da oferta de emprego

Welcome to much. Consulting! We are a fast‑growing international consultancy specializing in business IT & ERP systems. We provide cutting‑edge solutions for clients across diverse industries, but we know that going live is just the beginning.

We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross‑sell, and negotiate, this is your chance to shine.

Become part of an international team of creative problem solvers and drive real revenue!

Your mission

• Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
• Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long‑term, mutually beneficial partnerships.
• Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Who you are

• Technical course or a relevant university degree
• At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalisation sectors
• A proactive, sales‑driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals
• Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer‑centric personality
• Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships
• Fluent in English (C2) and highly proficient in German (B2 or higher)

Our offer

• Real impact: with us, nothing is set in stone – you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
• Innovative work culture: look forward to short, flexible decision‑making paths and lean processes that let you move fast
• Flexible working: we value results over hours – structure your work around your life
• Competitive salary: you will receive an expected total compensation range between €25,000 and €40,000 / year
• Plenty of additional benefits: sales commissions (uncapped), top insurance, self‑learning budget, state‑of‑the‑art equipment – we value our employees and do our best to show it

Ready to eliminate the boring?

If you’re an elite customer success manager looking for a fast‑paced environment with short decision‑making paths, let’s talk.

much. Consulting is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.