Technical Customer Success Manager – Dutch Market

Divinemythsstudio; Lisboa; Presencial; EUR 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Christmas allowance

Holiday allowance

Company accommodation

Productivity bonus

Resumo da oferta

Divinemythsstudio in Lisbon, Portugal, seeks a Technical Customer Success Manager to own a SMB client portfolio, uncover opportunities, and act as the trusted technical advisor across the EMEA region.

You will drive technical discovery, position cloud solutions, and move opportunities through the full lifecycle, ensuring adoption and expansion of cloud services.

Qualificações

• Requires ownership of customer relationships and commercial outcomes.
• Wamiliarity with cloud tech and SaaS models.
• Experience with CRM and forecast/pipeline management.

Responsabilidades

• Own customer portfolio end-to-end for SMBs in EMEA.
• Identify opportunities and drive them through the customer journey.
• Perform technical discovery and position cloud solutions.
• Drive deals from engagement to activation and follow-up.
• Improve retention and growth of cloud consumption.
• Maintain accurate CRM records and forecasts.
• Contribute to AI and cloud adoption initiatives.

Conhecimentos

Customer relationships

Commercial ownership

Technical acumen

Cloud technology

CRM systems

Pipeline management

Ferramentas

CRM systems

Descrição da oferta de emprego

This is not your typical Customer Service role.

If you are looking for a position where you can combine customer relationships, commercial ownership, technology and business growth, this opportunity stands apart from traditional support roles.

We are recruiting a Technical Customer Success Manager for a major international cloud technology project in Lisbon.

You will act as a full-funnel portfolio owner and trusted technical advisor for high-potential SMB customers across the EMEA region.

Rather than simply responding to customer enquiries, you will take ownership of your customer portfolio, uncover new opportunities, support technical discovery, move deals forward and help customers successfully adopt cloud-based solutions.

What You'll Own

Customer Portfolio Ownership
Manage a portfolio of SMB customers end-to-end and become their primary trusted technical point of contact.

Opportunity Creation
Identify new business opportunities and develop them through the complete customer journey.

Technical Discovery & Solution Positioning
Understand customer needs, uncover technical requirements and help position the most relevant cloud solutions.

Deal Execution
Drive opportunities from initial engagement through technical discovery, solution positioning, activation and customer follow-up.

Pipeline Conversion
Convert, close and grow opportunities across your customer portfolio, including pre-qualified accounts provided by specialist sales teams.

Retention & Growth
Proactively engage customers at risk of churn, strengthen relationships and help protect and grow existing cloud consumption.

CRM & Forecasting Excellence
Keep opportunities, milestones, customer information and forecasts accurate, current and supported by clear evidence.

Innovation & AI
Contribute to strategic priorities around cloud adoption, artificial intelligence, innovation and continuous learning.

Who Will Thrive in This Role?

This opportunity could be a strong match if you:

• Are confident working with Dutch-speaking customers
• Enjoy owning customer relationships rather than handling isolated support tickets
• Have a strong commercial and customer-success mindset
• Are comfortable identifying opportunities and progressing conversations toward business outcomes
• Enjoy learning about technology, cloud solutions and AI
• Can confidently manage multiple customers, opportunities and priorities
• Are structured and comfortable working with CRM systems and pipeline information
• Enjoy working in an international, target-oriented environment

Why This Role Stands Out

Unlike many multilingual positions, this role gives you exposure to much more than customer support.

You'll work across:

Customer Success + Account Growth + Technical Discovery + Cloud Adoption + Pipeline Management

You will have genuine ownership of your customer portfolio and play an active role in both retention and business growth.

For candidates who want to build a career in Customer Success, SaaS, Cloud Technology or Account Management, this can be a particularly valuable next step.

Compensation & Benefits

There are two compensation structures available.

Without company accommodation

• Base salary: €1,722.50 gross/month
• Christmas allowance: €143.54
• Holiday allowance: €143.54
• Meal allowance: €154
• Potential productivity bonus: €400
• Monthly package example including allowances and potential bonus: €2,563.58

With company accommodation

• Base salary: €1,338 gross/month
• Company accommodation benefit-in-kind: €204
• Christmas allowance: €111.50
• Holiday allowance: €111.50
• Meal allowance: €154
• Potential productivity bonus: €400
• Total package example including benefit-in-kind: €2,319
• Gross cash compensation example: €2,115

The productivity bonus depends on project-specific performance and/or attendance criteria and may vary.

Training

You will complete an intensive 20-working-day training programme, covering:

• Product and service knowledge
• New software and tools
• Customer management
• Telephone, email and chat communication
• On-the-job training

The training allowance stated in the project information is €42.72 per day / €854.40 for the full 20-day period, subject to successful completion of the training.

Working Conditions

• Location: Lisbon, Portugal
• Work model: On-site
• Working time: 40 hours per week
• Daily schedule: 8 working hours + 1-hour lunch break
• Annual leave: 22 days
• Health insurance: From the first day of the employment contract
• Holiday and Christmas allowances are paid monthly
• Portuguese public holidays apply

Ready for something beyond traditional Customer Service?

If you want to work closer to Customer Success, cloud technology and commercial account ownership, we'd love to hear from you.