Technical Customer Success Manager

CloserHire; Lisboa; Presencial; EUR 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Meal allowance

Performance-based bonus

Career development

International work environment

Training program

Resumo da oferta

CloserHire is partnering with a leading global customer experience company to recruit Technical Customer Success Managers for an international cloud technology project based in Lisbon, Portugal. You will manage a portfolio of business customers, acting as their trusted technical advisor and driving adoption of cloud solutions.

The role requires fluent English, 2+ years B2B sales experience, and strong consultative/account management skills.

Qualificações

• Fluent English (C1) required.
• Minimum 2 years of B2B sales experience in a contact center environment.
• Experience managing the full sales cycle and building long-term customer relationships.
• Strong consultative sales and account management skills.
• Excellent communication, presentation, and negotiation abilities.
• Experience with CRM systems and pipeline management.
• Commercial mindset with strong analytical and problem-solving skills.
• Interest or experience in cloud technologies, digital transformation, or enterprise software is desirable.

Responsabilidades

• Manage a portfolio of business customers and act as their trusted technical advisor.
• Identify and develop new business opportunities across your customer portfolio.
• Drive opportunities through the complete sales cycle, from technical discovery to adoption.
• Convert and expand existing opportunities while supporting long-term customer success.
• Maintain accurate CRM records, pipeline updates, and sales forecasts.
• Proactively engage customers to increase product adoption and reduce churn.
• Collaborate with internal teams to deliver tailored cloud solutions.
• Support digital transformation, AI, and cloud initiatives.
• Build strong customer relationships while achieving business objectives.

Conhecimentos

Fluent English

2+ years B2B sales

Full sales cycle

Consultative sales

Communication/negotiation

CRM & pipeline management

Analytical/problem solving

Cloud/digital transformation interest

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience company to recruit Technical Customer Success Managers for an international cloud technology project based in Lisbon, Portugal. This is an exciting opportunity for experienced B2B sales professionals with a passion for cloud technologies and customer success. In this role, you’ll act as a trusted technical advisor, helping business customers maximize the value of their cloud solutions while managing the full customer lifecycle—from identifying new opportunities to driving adoption and long-term growth.

• Location: Lisbon, Portugal
• Language: English
• Start date: 10/8

Your Role

• Manage a portfolio of business customers and act as their trusted technical advisor
• Identify and develop new business opportunities across your customer portfolio
• Drive opportunities through the complete sales cycle, from technical discovery to solution adoption
• Convert and expand existing opportunities while supporting long-term customer success
• Maintain accurate CRM records, pipeline updates, and sales forecasts
• Proactively engage customers to increase product adoption and reduce churn
• Collaborate with internal teams to deliver tailored cloud solutions
• Support digital transformation, AI, and cloud innovation initiatives
• Build strong customer relationships while consistently achieving business objectives

Your Profile

• Fluent English (C1 level or higher)
• Minimum 2 years of B2B sales experience within a contact center environment
• Experience managing the full sales cycle and building long‑term customer relationships
• Strong consultative sales and account management skills
• Excellent communication, presentation, and negotiation abilities
• Experience working with CRM systems and pipeline management
• Commercial mindset with strong analytical and problem‑solving skills
• Interest or experience in cloud technologies, digital transformation, or enterprise software is highly desirable

What Is Offered

• Office‑based position in Lisbon, Portugal
• Full‑time employment Monday to Friday schedule between 08:00 and 18:00 Comprehensive onboarding and a 20‑day paid training program
• Private health and dental insurance
• Meal allowance
• Performance‑based bonus opportunities
• Holiday and Christmas allowances paid monthly in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Excellent career development opportunities within a global technology project

Relocation

N/A