Boutique Sales Associate

Montblanc; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Montblanc seeks a dedicated individual to assist the Store Manager in daily operations within our Lisboa store. The role involves managing staffing, addressing customer complaints, and ensuring compliance with company policies to enhance overall customer satisfaction.

The ideal candidate will possess short-cycle tertiary education and managerial experience, capable of leading teams and achieving sales performance goals. A commitment to professional growth and ongoing education is essential to thrive in this role.

Qualificações

• Experience in managing staffing issues and customer complaints.
• Proven managerial skills in a retail environment.
• Ability to plan and oversee work schedules effectively.

Responsabilidades

• Assist the Store Manager in daily store operations.
• Manage shifts and address customer complaints.
• Lead teams in sales and product demonstrations.

Conhecimentos

Staff management

Customer service enhancement

Operational efficiency

Formação académica

Short-Cycle Tertiary Education

Descrição da oferta de emprego

Your Mission

Assist the Store Manager in day‑to‑day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas, and customer issues / complaints to improve customer service and enhance customer satisfaction.

How Will You Make an Impact?

• Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines.
• Manage staffing issues, plan shifts/rotas, and address customer complaints to enhance customer satisfaction.
• Demonstrate key product/service features and lead a team of demo specialists to maximize customer value during demonstrations.
• Guide teams in delivering consistent product/service information and adhere to established messaging and positioning.
• Oversee front‑end, back‑end, and sales‑floor operations to achieve sales performance goals.
• Lead teams in recording and processing customer orders, and aggregate common customer issues to develop effective response strategies.
• Develop and approve short‑ or medium‑term work schedules, manage overtime, and allocate additional resources as needed.
• Identify opportunities to introduce additional products/services during customer interactions.
• Set clear objectives for sales calls or meetings, use standard materials for presentations, and ask relevant questions to gauge customer interest and provide necessary information.
• Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, building new relationships.
• Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
• Use personal expertise to recommend products or services that meet customer needs, explain selections, and invite purchases under standard terms.
• Participate in assessment and development planning activities, formal and informal training, and coaching to enhance personal capabilities.
• Maintain professional accreditation and stay informed on relevant technology, regulations, and industry best practices through ongoing education.
• Monitor personal and team performance, allocate work, review completion, and take corrective actions to ensure quality and timeliness.
• Contribute to formal performance management and appraisals.

Qualifications

• Short‑Cycle Tertiary Education.
• Experience handling various situations and advising others.
• Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

How Will You Experience Success With Us?

Short‑Cycle Tertiary Education and experience enable the job holder to deal with the majority of situations and advise others.