Team Leader - Flemish and English

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Supportive team

Job summary

Cross Border Talents is seeking a motivated team leader in Lisbon to coach a multilingual customer service team and drive performance. Fluency in Flemish and English is essential as you will supervise daily operations, monitor quality, and guide staff through coaching sessions and development plans.

The role emphasizes a proactive approach to escalations, performance reporting, and process improvements while maintaining a friendly, professional demeanor in a fast-moving environment.

Qualifications

• Fluent in Flemish and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfortable with multiple computer systems.
• Reliable, detail-oriented and team-focused.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Skills

Flemish language

English language

Job description

Looking for Flemish and English speaking jobs in Lisbon, Portugal? We are hiring team leaders to join a multilingual team supporting an international client. In this role you will coach a team of agents, monitor quality and keep daily operations on track. Fluency in Flemish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Requirements:

• Fluent level in Flemish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: Rotation shifts from Monday to Saturday - 9am until 10pm.