Bilingual Team Leader (Flemish/English) – Lisbon On-site

Cross Border Talents; Lisboa; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Paid training

Career development

Multicultural environment

Supportive team

Résumé du poste

Cross Border Talents is seeking a motivated team leader in Lisbon to coach a multilingual customer service team and drive performance. Fluency in Flemish and English is essential as you will supervise daily operations, monitor quality, and guide staff through coaching sessions and development plans.

The role emphasizes a proactive approach to escalations, performance reporting, and process improvements while maintaining a friendly, professional demeanor in a fast-moving environment.

Qualifications

• Fluent in Flemish and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfortable with multiple computer systems.
• Reliable, detail-oriented and team-focused.
• Ability to stay calm in fast-paced environments.

Responsabilités

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Connaissances

Flemish language

English language

Description du poste

Cross Border Talents is seeking a motivated team leader in Lisbon to coach a multilingual customer service team and drive performance. Fluency in Flemish and English is essential as you will supervise daily operations, monitor quality, and guide staff through coaching sessions and development plans.

The role emphasizes a proactive approach to escalations, performance reporting, and process improvements while maintaining a friendly, professional demeanor in a fast-moving environment.