Systems administrator

Hexa Consulting; Trofa; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Private health insurance

Mental health support

Training and certification support

Flexible working arrangements

Childcare vouchers

Leadership presence

Ownership culture

InfoSec learning opportunities

Job summary

Hexa Consulting in Porto Trofa is seeking a Senior IT Support and Systems Administrator for a hybrid role in a largely on-site environment. You will handle second-line issues across networks, servers and apps, while implementing security and DR practices and maintaining infrastructure documentation.

We value a candidate with 5–10 years in similar roles, a CS/CE degree, and fluency in Portuguese with intermediate English.

Qualifications

• 5 to 10 years of experience in comparable technical environments.
• Technical or higher education in Computer Science or Computer Engineering is valued.
• Autonomous work on complex topics.
• Strong troubleshooting mindset and operational continuity.
• Portuguese working proficiency with English at an intermediate level.

Responsibilities

• Provide second-line IT support and systems administration.
• Analyse and resolve complex incidents related to networks, OS and apps.
• Install, configure and maintain workstations, printers and devices.
• Manage user accounts, permissions and access controls.
• Administer and monitor Windows and Linux servers.
• Implement security policies and patch management.
• Manage backups, DR procedures and disaster recovery.
• Monitor performance, analyze logs and report metrics.
• Document procedures and configurations.
• Collaborate with infra and security teams to improve processes.

Skills

Senior IT support

Autonomy

Collaboration

Troubleshooting

Portuguese fluency

Education

Computer Science/Engineering degree

Tools

Windows Server

Windows Desktop

Microsoft 365

Active Directory

Exchange

TCP/IP

DNS

DHCP

Remote support tools

ITSM tools

TeamViewer

ServiceNow

AWS

Backup & DR

Log analysis

Patching & security

Access control

Cybersecurity best practices

Job description

We are looking for a Senior IT Support and Systems Administrator to provide second-line support and systems administration in a hybrid environment based in Trofa.

WHAT YOU WILL DO

• Analyse and resolve complex second-line incidents related to networks, operating systems and corporate applications.
• Install, configure and maintain workstations, printers, peripherals and mobile devices.
• Manage user accounts, permissions and access controls.
• Administer and monitor physical and virtual servers.
• Support Windows and Linux operating systems across desktop and server environments.
• Implement security policies and contribute to access control practices.
• Manage backups, recovery procedures and disaster recovery activities.
• Monitor system performance, analyse logs and report on operational indicators.
• Apply software updates, vulnerability corrections and security patches.
• Provide second-level technical support for infrastructure incidents and problems.
• Document procedures, configurations and technical solutions.
• Participate in infrastructure improvement initiatives and new system implementations.
• Collaborate with infrastructure and security teams to improve support processes.

WHAT WE ARE LOOKING FOR

• Senior experience in IT support, systems administration or similar infrastructure roles.
• 5 to 10 years of experience in comparable technical environments.
• Technical or higher education in Computer Science, Computer Engineering or a similar area is valued.
• Ability to work autonomously on complex support and infrastructure topics.
• Strong troubleshooting mindset and attention to operational continuity.
• Collaborative, responsible and solution-oriented approach.
• Professional working proficiency in Portuguese.
• Intermediate working proficiency in English.
• Availability to work on-site in Trofa three days per week.
• Availability to start within 30 to 60 days.

TECHNICAL SKILLS

• Second-line IT support
• Windows Desktop
• Windows Server
• Microsoft 365
• Active Directory
• Exchange
• TCP/IP
• DNS
• DHCP
• Remote support tools
• ITSM tools
• TeamViewer
• ServiceNow
• AWS
• Backup and disaster recovery
• Log analysis and performance monitoring
• Vulnerability management and patching
• Access control and security policy implementation
• Cybersecurity best practices

NICE TO HAVE

• macOS knowledge
• Experience with infrastructure improvement projects
• Knowledge of ISO/IEC 27001-aligned information security practices

JOB LOCATION

Porto, Portugal

WORKPLACE TYPE

Hybrid

WHAT WE OFFER

• Private health insurance from day one, with optional family extension.
• Confidential mental health support through dedicated professional services.
• Continuous learning, training and certification support throughout your journey.
• Flexibility whenever the role and project context allow it.
• Childcare vouchers and practical family support measures.
• Community moments, shared milestones and close leadership presence.
• A culture based on ownership, impact, Honesty, Mutual Support and Agility.
• Opportunities to strengthen knowledge in information security, quality management and cybersecurity best practices.

EQUAL OPPORTUNITY

Hexa is committed to equal opportunity and inclusive recruitment, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, perspectives and experiences, and assess applications based on competencies, potential and role requirements.

HEXA LIFE

• At Hexa, we are Builders. We contribute with ownership, learn continuously and support each other across projects, teams and geographies. We value honest communication, mutual support and agility, creating an environment where people are encouraged to make an impact with quality, trust and responsibility.