Cloud Infrastructure Engineer

Hexa Group; Portugal; Remote; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Private health insurance from day one

Psychological support

Technical training and certifications

Childcare vouchers

Team activities

Hexa community engagement

Job summary

Hexa Group is seeking a Cloud Infrastructure Engineer with 4+ years of experience to strengthen IT infrastructure operations in the insurance sector. This fully remote role is based in Portugal and emphasizes Microsoft Azure, Microsoft 365, and complex infrastructure troubleshooting.

You will own critical escalations, resolve issues at root cause, and implement improvements to boost service reliability and efficiency.

Qualifications

• 4+ years of IT infrastructure engineering or equivalent experience.
• Hands-on with Microsoft Azure, Windows Server and Microsoft 365 environments.
• Experience solving complex infrastructure incidents and technical escalations.
• Experience supporting hybrid infrastructure environments.
• Familiarity with ITIL, incident/change management processes.

Responsibilities

• Own complex infrastructure escalations from investigation to resolution.
• Analyze recurring incidents and implement permanent corrective actions.
• Troubleshoot and maintain Azure, Windows Server and Microsoft 365 environments.
• Resolve identity management, access, databases and cloud service issues.
• Support IaaS, PaaS and on-premises environments.
• Automate tasks with PowerShell.
• Document incidents and knowledge base articles.
• Collaborate with infrastructure, service desk and external providers.
• Support deployments, system changes and technical projects.
• Transfer knowledge to support teams to improve autonomy.

Skills

Microsoft Azure

Windows Server

Microsoft 365

PowerShell

Incident management

Problem management

CAB processes

Documentation

Tools

Azure IaaS/PaaS

Active Directory

SharePoint Online

Job description

We are looking for a Cloud Infrastructure Engineer with more than 4 years of experience to strengthen IT infrastructure operations in the insurance sector. This is a fully remote opportunity based in Portugal, with a strong focus on Microsoft Azure, Microsoft 365 and complex infrastructure troubleshooting. You will take ownership of critical technical escalations, resolve infrastructure issues at their root cause and implement improvements that increase service reliability and operational efficiency. The role combines hands-on engineering, technical autonomy and cross-team collaboration, with direct impact on infrastructure stability and service quality.

WHAT YOU WILL DO

• Own complex infrastructure escalations, from initial investigation through resolution and follow-up.
• Analyze recurring incidents, identify root causes and implement permanent corrective actions.
• Troubleshoot and maintain Microsoft Azure, Windows Server and Microsoft 365 environments.
• Resolve issues involving identity management, access permissions, databases and cloud services.
• Support infrastructure operations across IaaS, PaaS and on-premises environments.
• Automate administrative and troubleshooting tasks using PowerShell.
• Contribute to problem management, change management and Change Advisory Board (CAB) processes.
• Maintain accurate technical documentation and knowledge base articles to improve incident resolution.
• Work with infrastructure teams, service desk teams and external providers to resolve operational challenges.
• Support infrastructure deployments, system changes and technical project delivery.
• Transfer technical knowledge to support teams, improving their autonomy and resolution capabilities.
• Communicate incident status, technical findings and corrective actions clearly to stakeholders.

WHAT WE ARE LOOKING FOR

• More than 4 years of professional experience in IT infrastructure engineering, systems administration or advanced technical support.
• Proven hands-on experience with Microsoft Azure, Windows Server and Microsoft 365 environments.
• Strong track record of resolving complex infrastructure incidents and technical escalations.
• Ability to investigate problems independently, identify root causes and implement reliable solutions.
• Practical experience supporting hybrid infrastructure environments.
• Solid understanding of infrastructure operations, service continuity and incident management.
• Experience participating in structured problem management and change management processes.
• Ability to prioritize technical issues and maintain ownership through resolution.
• Strong analytical skills, technical documentation capabilities and attention to operational quality.
• Clear communication and effective collaboration with technical teams, service providers and business stakeholders.
• Relevant Microsoft technology qualifications.

TECHNICAL SKILLS

• Microsoft Azure: IaaS, PaaS and cloud infrastructure administration.
• Windows Server and Windows desktop operating systems.
• Microsoft Entra ID, Active Directory concepts, user and group administration.
• Microsoft 365 E5 administration and troubleshooting.
• Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Groups.
• Microsoft SQL Server and Azure SQL.
• PowerShell scripting and administrative automation.
• File server administration and access permissions.
• SharePoint Server and SharePoint Online.
• Microsoft Power Apps and Power Automate.
• Incident management, root cause analysis and problem management.
• Change management and Change Advisory Board (CAB) processes.
• Technical knowledge management and infrastructure documentation.

NICE TO HAVE

• Experience with Microsoft Intune and mobile device management.
• Familiarity with ITIL practices.
• Experience mentoring technical support teams or delivering technical training.

WHAT WE OFFER

• Fully remote work from Portugal.
• Private health insurance from day one, with no waiting periods and optional family coverage.
• Free, confidential psychological support through TEAM 24, including specialist sessions and well-being resources.
• Continuous technical development, with support for training and professional certifications.
• Opportunities to strengthen expertise in information security, quality management and cybersecurity best practices.
• Childcare vouchers and practical measures supporting work-life balance.
• A collaborative environment where technical knowledge, initiative and professional development are valued.
• Team activities and opportunities to connect with the wider Hexa community.

EQUAL OPPORTUNITY

Hexa is committed to equal opportunities and an inclusive working environment. In line with the principles of the Portuguese Diversity Charter, we value different backgrounds, experiences and perspectives. Recruitment decisions are based on professional competencies, experience and role requirements, with fair