Swiss-German Customer Support Advisor — Bilingual EN/FR

Nestlé S.A.

Viseu

In loco

EUR 18.000 - 26.000

Tempo pieno

3 giorni fa

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Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

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Vantaggi offerti da questo lavoro

Flexible working environment

Competitive salary

Descrizione del lavoro

Nestlé S.A. through Nestlé Business Solutions (NBS) is seeking a Customer Support Specialist in Portugal. The role involves handling customer queries via phone and written channels, identifying needs, and updating internal knowledge bases.

Candidates should be fluent in Swiss-German, French, with English a plus, and comfortable with rotating shifts. The successful candidate will join a diverse, global team, benefit from flexible working arrangements and opportunities for development and

Competenze

Experience in Customer Support or similar CS role is a plus.
Fluent in Swiss-German and French; English is a plus.

Mansioni

Respond to customer queries via phone and written channels in a timely and accurate way.
Identify customer needs and help customers use specific features.
Encode internal databases with information about consumers' requests.
Share feature requests and effective workarounds with relevant stakeholders.
Inform customers about new features, functionalities and campaigns.
Follow up with customers to ensure issues are resolved.