Successfactors Consultant (Ec)

Iss World; Porto; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

ISS Tech Team in Porto, Portugal, offers a hybrid-work opportunity for a seasoned SAP SuccessFactors Employee Central (EC) Consultant. You will lead global EC design, implementation and ongoing support, guiding cross-functional teams and ensuring system health and process optimization across regions.

The role requires strong leadership, English communication, and deep EC knowledge with certifications. You will collaborate with IT and business stakeholders and help drive continuous improvement in

Qualifications

• 5+ years of experience in SuccessFactors Employee Central, with global design/implementation and ongoing support.
• Proven experience managing global EC projects, from initial implementation to ongoing management.
• Strong understanding of Hire-to-Retire and EC Time Management processes.
• SAP Certification in SF EC and EC Time Off.
• Excellent communication and stakeholder management in English.

Responsibilities

• Global design, implementation and support of SAP SuccessFactors Employee Central (EC).
• Lead and coordinate resolution of global EC tickets in line with SLAs.
• Collaborate with business and IT teams on EC implementations and enhancements.
• Mentor and develop a team of EC specialists.
• Identify opportunities to improve EC processes, efficiency and user satisfaction.
• Evaluate impact of new EC releases and conduct regression testing.
• Maintain comprehensive documentation of EC implementations and configurations.

Skills

Leadership

Global design

HR systems

Communication

Stakeholder mgmt

English fluency

EC expertise

Education

SAP SF EC Certification

EC Time Off Certification

Tools

Jira

Confluence

WebEx

Teams

SharePoint

Job description

Want to know how a leading workplace experience and facility management company is powered by technology? At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services. With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Porto, Portugal Work regime: Hybrid

The Job Role as SuccessFactors Consultant (EC):

As the SuccessFactors (EC), you will lead and oversee the operational support, optimization, and continuous improvement of our SAP SuccessFactors Employee Central (EC) platform across global regions. This role will be responsible for managing the EC module end-to-end, including global ticket resolution, system health checks, and process optimization. The ideal candidate will bring a strong functional understanding of EC Core and EC Time modules, combined with leadership experience in managing global teams and collaborating with cross-functional stakeholders.

What you’ll do:

Global Design, Implementation & Support:

• Provide expert-level support for the ongoing operation of EC systems, ensuring smooth system functionality and addressing any issues or optimization opportunities.
• Lead and coordinate the resolution of global EC support tickets in alignment with SLAs and business priorities.
• Collaborate with business and IT teams to execute project plans for EC implementations and system enhancements across multiple countries.
• Oversee the development and optimization of EC processes to meet global and regional needs.

Team Leadership & Development:

• Lead and mentor a team of EC specialists, providing guidance, training, and support to ensure the successful execution of both implementation projects and ongoing support tasks.
• Foster a collaborative environment, developing team capabilities to handle both complex global HR system challenges and provide effective post-implementation support.

Process Improvements & Best Practices:

• Identify opportunities to improve system efficiency, scalability, and user satisfaction within Employee Central, ensuring it meets both global and regional requirements.
• Ensure that EC processes and support practices align with best practices, continuously enhancing system performance and user experience.

Release & Testing Management:

• Evaluate the impact of new releases and features on Employee Central.
• Lead regression testing for new system features, ensuring that no disruptions occur in current processes and functionalities.

Documentation & Knowledge Management:

• Ensure comprehensive documentation is maintained for both global EC implementations and ongoing system enhancements and system configurations.
• Share knowledge across teams to foster a culture of continuous improvement and effective issue resolution.

Key qualifications:

• At least 5 years of experience in SuccessFactors Employee Central, with experience in both global design/implementation and ongoing system support.
• Proven experience managing global EC projects, from initial implementation to ongoing system management and enhancements.
• Strong understanding of Hire-to-Retire and EC Time Management processes.
• SAP Certified Application Associate in SuccessFactors Employee Central and EC Time Off.
• In-depth knowledge of SuccessFactors Employee Central, EC Time.
• Familiarity with PMGM (Performance & Goals) is preferable but not mandatory.
• Experience with tools like Jira, Confluence, WebEx, Teams, and SharePoint.
• Strong leadership capabilities with a track record of managing and mentoring teams to achieve both implementation and support goals.
• Passionate about developing teams and fostering a collaborative, high-performance environment.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Strong verbal and written communication skills in English.

• SAP Certified Application Associate in SuccessFactors Employee Central and EC Time Off.

• In-depth knowledge of SuccessFactors Employee Central, EC Time.
• Familiarity with PMGM (Performance &