Strategic Account Manager (m/f/d)

Autodoc; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

International company

Annual vacation 25 days

Day off on birthday

Meal allowance

Healthcare plan

Mental wellbeing program

Employee discounts

Learning & development

Language classes

Job summary

Autodoc, a leading European online automotive platform, seeks a Strategic Account Manager to nurture high-value seller relationships and drive premium service growth. You will conduct executive reviews, translate performance data into actionable plans, and collaborate with cross-functional teams to expand assortment, pricing, and cross-border opportunities.

You will join a fast-growing marketplace, working with senior stakeholders to maintain strong partnerships and deliver measurable GMV growth

Qualifications

• Three+ years of experience in account management or business development within e-commerce or marketplace settings.
• Proven track record building strategic partnerships and driving measurable growth.
• Strong relationship management and ability to influence senior stakeholders.

Responsibilities

• Manage a portfolio of high-value sellers and build long-term partnerships.
• Conduct business reviews with senior stakeholders and develop growth plans.
• Provide tailored recommendations across assortment, pricing, logistics, and cross-border expansion.
• Coordinate with Product, Tech, and Operations to support seller success.
• Promote new marketplace features and contribute to program development.

Skills

Account management

Key account management

Business development

Education

Bachelor's degree in Business Administration

Job description

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved into Europe’s leading online platform for the automotive aftermarket. With a growth rate of 20% year-over-year, our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse disrupting a traditionally offline industry with our expansive reach across 27 European countries. We blend high-tech innovation with staying agile and close connection to the markets we serve to make taking care of your vehicle easier and more affordable for everyone.

Today, our team of more than 5,500 professionals from over 50 different countries work together to redefine mobility and are living examples of European ingenuity. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for all drivers.

Come join us and impact the future of AUTODOC!

Job Description

About the role

As AUTODOC Marketplace continues to expand, strengthening relationships with our most strategic sellers is essential to driving sustainable growth. Our high-value partners require dedicated support, tailored commercial recommendations and a consultative approach to help them maximise their performance and unlock new business opportunities.

To achieve this goal, we are hiring a Strategic Account Manager to help develop and deliver our premium account management offering. You will act as a trusted marketplace consultant to a select portfolio of high-value strategic sellers, building strong partnerships and working closely with them to identify opportunities for growth.

In this role, you will conduct regular business reviews with senior stakeholders, translate marketplace performance data into actionable growth plans and provide tailored recommendations across assortment development, pricing competitiveness, logistics optimisation and cross-border expansion.

Working within our Marketplace team, you will collaborate with colleagues across different functions to improve seller performance, strengthen retention and contribute to gross merchandise value (GMV) growth. This is an opportunity to play an important role in developing a new premium service offering, shape strategic seller partnerships and contribute directly to the continued growth of AUTODOC Marketplace.

What you will do

• Manage a dedicated portfolio of high-value sellers enrolled in AUTODOC's Strategic Account Management programme, building strong, long-term partnerships.
• Conduct regular business reviews with senior stakeholders to evaluate seller performance, identify opportunities and develop joint growth plans.
• Deliver tailored commercial recommendations across assortment expansion, competitive pricing, catalogue quality, logistics optimisation and cross-border trade.
• Act as the primary point of contact for strategic sellers, ensuring responsive communication and a high standard of support.
• Monitor seller performance using marketplace KPIs, proactively identifying risks and translating data insights into actionable growth opportunities.
• Coordinate cross-functional initiatives with Product, Tech, Category Development, Customer Care and Operations teams to support seller success.
• Promote the adoption of new marketplace features, services and commercial initiatives that deliver measurable value to strategic partners.
• Contribute to the continuous development of the Strategic Account Management offering, identifying opportunities to improve and expand the programme.

Qualifications

What you bring to the role

• Three or more years of experience in account management, key account management or business development, preferably within an e-commerce or marketplace environment.
• Proven track record of managing high‑value portfolios, building strategic partnerships and driving measurable commercial growth.
• Strong commercial acumen and excellent relationship management skills, with the ability to engage and influence senior stakeholders.
• Experience conducting business reviews and translating performance insights into actionable commercial recommendations.
• An analytical and results‑driven mindset, with a strong understanding of marketplace business models and e-commerce performance drivers.
• Strong project management and organisational skills, with the ability to coordinate cross‑functional initiatives and manage multiple priorities.
• Professional working proficiency in English. Additional European languages are an advantage.
• Bachelor's degree in Business Administration, Marketing or a related field, or equivalent practical experience.

Additional Information

What do we offer?

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
• Free English and German language classes (after probation period)