Spanish-Speaking Travel & Hospitality Support Specialist

Jc Recruiting; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

On-site in Porto

40 hours per week

Rotating schedule 24/7

30-day probation

Performance bonus

Meal allowance

Health insurance after 6 months

Relocation support available

Travel reimbursement up to €200

Accommodation support

International and multicultural env.

Professional training

Job summary

Jc Recruiting in Porto, Portugal, is seeking a Spanish-speaking customer support agent to handle inquiries across phone, chat, and email. You will be the first point of contact for users on an international travel and accommodation platform and assist with questions and issues related to their experience.

The role requires native or near-native Spanish with good English, a minimum high school diploma, and full-time on-site availability in Porto.

Qualifications

• Native or near-native level of Spanish (C2).
• Good command of English (B2).
• Minimum high school diploma.
• Availability to work fully on-site in Porto.

Responsibilities

• Provide customer support in Spanish across phone, chat, and email.
• Act as the first point of contact for customers using an international travel and accommodation platform.
• Assist users with questions, concerns, and issues related to their experience on the platform.

Skills

Spanish (C2)

English (B2)

Education

High School Diploma

Job description

Your Role

• Provide customer support in Spanish across phone, chat, and email
• Act as the first point of contact for customers using an international travel and accommodation platform
• Assist users with questions, concerns, and issues related to their experience on the platform

QUALIFICATIONS / REQUIREMENTS

• Native or near-native level of Spanish (C2)
• Good command of English (B2 level)
• Minimum high school diploma
• Availability to work fully on-site in Porto

BENEFITS

• Fully on-site position in Porto, Portugal
• Full-time employment, 40 hours per week
• Rotating schedule covering Monday to Sunday, 24/7
• 30-day probation period
• Open-ended employment contract
• Performance bonus based on KPIs
• Meal allowance for each worked day
• 22 business days of annual leave
• Holiday and Christmas allowances
• Health insurance after 6 months of employment
• Relocation support available for eligible EU citizens moving to Portugal
• Travel reimbursement of up to €200, paid after 3 months upon presentation of the relevant receipt
• Accommodation support for the first 3 months
• Assistance with temporary accommodation during the first weeks and/or support finding permanent accommodation
• Opportunity to gain experience within the international travel and hospitality industry
• International and multicultural working environment
• Professional training and ongoing development opportunities

Language:

• Spanish

Employment Type:

• Full-time

Requirements:

• Native or near-native level of Spanish (C2)
• Good command of English (B2 level)
• Minimum high school diploma
• Availability to work fully on-site in Porto