Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN CONS; Aveiro; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

International environment

Performance incentives

Meal allowance

Relocation assistance (EU)

Descrizione del lavoro

RDN CONS in Porto, Portugal, is hiring for an enthusiastic Spanish-speaking customer support role. This on-site, full-time position offers training and a chance to start a career in an international travel and accommodation platform, assisting customers with bookings and service issues.

No prior professional experience is required as full training is provided. You will join an international team, use multiple channels to assist customers, and develop communication and problem-solving skills in a

Competenze

• Spanish C2 with at least C1 in written and spoken communication.
• English B2 proficiency.
• EU citizenship is mandatory.
• High school diploma required.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving abilities.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No prior experience required; fresh graduates welcome.
• Previous customer service or hospitality experience is a plus.

Mansioni

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation inquiries and service issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when needed.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Conoscenze

Spanish (C2)

English (B2)

Communication skills

Problem-solving

EU citizenship

Formazione

High school diploma

Strumenti

Basic computer skills

Descrizione del lavoro

Location: Porto, Portugal

Work Model: On-site

Employment Type: Full-time

About The Opportunity

We are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.

This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.

Your Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Your Qualifications

• Spanish C2, with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

What We Offer

• Full-time, on-site employment in Porto, Portugal.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Performance-based incentives.
• Meal allowance and additional employee benefits.
• Relocation assistance for eligible EU candidates.
• Opportunities for career development and professional growth.

we would love to hear from you!