Solutions Engineer: Pre-Sales & Delivery Lead (Remote)

Visor.ai; Portugal; Remote; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Flex Benefits

Remote-first model

Office perks (coffee, arcade, rooftops

Team events

Job summary

Visor.ai is seeking a Mid-level Solutions Engineer to bridge client business needs with AI solutions in Portugal. You will lead discovery, design technical solutions, and coordinate delivery across teams while supporting pre-sales with demos and PoCs. The role is remote-first with occasional travel to Spain and Portugal.

You will collaborate with Sales, Implementation, and Technical teams to ensure feasible, well-integrated AI agent deployments and successful project outcomes.

Qualifications

• 4+ years of experience in Solutions Engineering or similar client-facing roles.
• Experience designing software solutions in a B2B enterprise environment.
• Strong understanding of REST APIs, webhooks, CRMs and contact center platforms.
• Ability to translate business requirements into functional and technical solution designs.
• Experience estimating project effort, defining scope and identifying technical dependencies and risks.
• Experience coordinating technical and functional teams, managing project priorities and allocating resources across multiple projects.
• Confident in leading client-facing meetings, workshops and technical presentations for both business and IT stakeholders.
• Excellent communication and stakeholder management skills; ability to explain complex concepts clearly.
• Structured, analytical and proactive mindset with ownership and attention to detail.
• Native Portuguese and professional English.
• Availability for occasional business travel in Portugal and Spain.
• Legal eligibility to work in Portugal.

Responsibilities

• Lead discovery sessions with client stakeholders across business, operations and IT to understand needs and technical requirements.
• Translate business requirements into functional and technical solution designs, defining scope, assumptions, dependencies and integration needs.
• Assess technical feasibility and identify the best approach to implement AI Agents across voice, chat and quality management.
• Work with APIs, REST integrations, webhooks, CRMs and contact center platforms to define how Visor.ai connects with clients' systems.
• Estimate functional and technical effort, identifying risks and ensuring realistic project scopes and timelines.
• Prepare and deliver tailored product demonstrations and PoCs for specific client use cases.
• Collaborate with Sales to shape solution proposals and contribute to technical sections of RFPs/security questionnaires.
• Translate sold solutions into delivery plans and allocate resources across multiple projects.
• Stay involved during implementation as the main technical contact and ensure delivery matches agreed scope.
• Identify risks, scope changes and resource constraints early to inform decisions.
• Act as trusted technical advisor throughout the customer journey; run technical workshops and maintain client relationships.
• Identify opportunities to expand solutions through new use cases and integrations.

Skills

Solutions Engineering

Technical Pre-Sales

Client-facing

Stakeholder management

Communication

Portuguese & English

Tools

REST APIs

Webhooks

CRMs

Contact center platforms

Job description

Visor.ai is seeking a Mid-level Solutions Engineer to bridge client business needs with AI solutions in Portugal. You will lead discovery, design technical solutions, and coordinate delivery across teams while supporting pre-sales with demos and PoCs. The role is remote-first with occasional travel to Spain and Portugal.

You will collaborate with Sales, Implementation, and Technical teams to ensure feasible, well-integrated AI agent deployments and successful project outcomes.