Snr Representative People Solution Centre_PT + EN C2

Concentrix; Portugal; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Initial and ongoing trainings to 지원?

Job summary

Concentrix is seeking a Snr Representative at the People Solution Centre PT + EN C2 to provide HR administration and employee support across the lifecycle. You will process documentation, maintain HR systems, and generate reports, interacting with staff through multiple channels.

The ideal candidate is highly organized, confidential, and proficient in Excel, with a customer-focused mindset and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in a human resources administration, administrative or client support role.
• Fluent level of Portuguese and English (C2 minimum requirement).
• Proficient in the use of MS Office with special focus on Excel.
• Excellent customer service skills.
• Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment.
• Consistent on meeting SLAs and targets.

Responsibilities

• Prepare new hire related documentation and process employee lifecycle events.
• Manage the administration of documents
• Prepare weekly and monthly HR reports
• Input employee data in the company's information systems
• Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• Focus on first time resolution by providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• Maintain excellent standards of integrity, professionalism and confidentiality at all times
• Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills

HR administration

Portuguese (C2)

English (C2)

Customer service

Multitasking

Meeting SLAs

Tools

MS Office

Excel

Job description

Job Title: Snr Representative People Solution Centre_PT + EN C2

Job Description

The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.

Key Responsibilities:

• - Prepare new hire related documentation and process employee lifecycle events.
• - Manage the administration of documents
• - Prepare weekly and monthly HR reports
• - Input employee data in the company's information systems
• - Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• - Focus on first time resolution by providing a high level of customer service and support
• - Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• - Maintain excellent standards of integrity, professionalism and confidentiality at all times
• - Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills & Qualifications:

• - Experience in a human resources administration, administrative or client support role
• - Fluent level of the Portuguese and English Language (C2 minimum requirement)
• - Proficient in the use of MS Office with special focus on Excel
• - Excellent customer service skills
• - Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
• - Consistent on meeting SLAs and targets

What we offer:

• - Competitive salary
• - Initial and ongoing trainings to support your development
• - Opportunities for personal and professional growth
• - Rewards and recognition programs
• - Corporate Discounts
• - Great working environment

Requirements :

• - 6 months in company with proven previous experience in targeted role OR 9 month in company
• - KPI Performance above Teams Average in the last 6 months
• - No absenteeism in the last 6 months
• - No disciplinary actions for the last 6 months
• - Languages PT C2 + EN C2

Location:

PRT Work From Home - Direct

Language Requirements:

Time Type:

Full time