Snr Representative People Solution Centre_PT + EN C2

Concentrix Services Portugal, Sociedade Unipessoal, LDA; Portugal; Remote; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Initial and ongoing trainings

Opportunities for growth

Rewards and recognition programs

Corporate discounts

Job summary

Concentrix is hiring for a Senior Representative in the People Solution Centre, Portugal, to provide HR administrative and employee support across the lifecycle. The role emphasizes accurate documentation, data management, and timely resolution of HR queries, with strong attention to detail and confidentiality.

The successful candidate will handle documentation, maintain HR systems, generate reports, and assist employees across multiple channels.

Qualifications

• Experience in a human resources administration, administrative or client support role.
• Fluent level of the Portuguese and English Language (C2 minimum requirement).
• Proficient in the use of MS Office with special focus on Excel.
• Excellent customer service skills.
• Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment.
• Consistent on meeting SLAs and targets.

Responsibilities

• Prepare new hire related documentation and process employee lifecycle events.
• Manage the administration of documents
• Prepare weekly and monthly HR reports
• Input employee data in the company’s information systems
• Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• Focus on first time resolution by providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• Maintain excellent standards of integrity, professionalism and confidentiality at all times
• Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills

HR admin

PT & EN (C2)

MS Office proficiency

Customer service

Multi-tasking

Confidentiality

Tools

MS Office

Excel

Job description

Job Title: Snr Representative People Solution Centre_PT + EN C2 Job Description The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.

Key Responsibilities:

• Prepare new hire related documentation and process employee lifecycle events.
• Manage the administration of documents
• Prepare weekly and monthly HR reports
• Input employee data in the company’s information systems
• Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• Focus on first time resolution by providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• Maintain excellent standards of integrity, professionalism and confidentiality at all times
• Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills & Qualifications:

• Experience in a human resources administration, administrative or client support role
• Fluent level of the Portuguese and English Language (C2 minimum requirement)
• Proficient in the use of MS Office with special focus on Excel
• Excellent customer service skills
• Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
• Consistent on meeting SLAs and targets

What we offer:

• Competitive salary
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Rewards and recognition programs
• Corporate Discounts
• Great working environment [INTERNAL ONLY]

Requirements:

• 6 months in company with proven previous experience in targeted role OR 9 month in company KPI Performance above Teams Average in the last 6 months
• No absenteeism in the last 6 months
• No disciplinary actions for the last 6 months
• Languages PT C2 + EN C2

Location: PRT Work From Home - Direct Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.