Shop Employee (m/f/d)

FlixBus; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellbeing support

Language courses

Mentoring program

Meal allowance

Transportation discount

Resumo da oferta

FlixBus is seeking a motivated Shop Employee (m/f/d) for the Lisbon Oriente bus station. You will support daily shop operations, provide high-quality service to passengers, manage ticket sales, and handle reservations with a focus on smooth station flow.

The role is shift-based, covering weekdays and weekends, including early mornings and evenings. You will work with a dynamic team in a busy retail environment and engage with passengers in Portuguese and English.

Qualificações

• Experience in customer service, transportation, logistics, or admin is required.
• Proactive, self-motivated, and able to work with minimal supervision.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent verbal and written communication in English and Portuguese.
• Calm under pressure and a team player with a positive attitude.

Responsabilidades

• Provide high-quality service to passengers and assist with boarding and travel info in PT and EN.
• Manage ticket sales, after-sales services, and daily cash handling.
• Handle reservations, cancellations and changes, communicating with passengers and partners.
• Coordinate with dispatchers and station teams to ensure smooth passenger flow and luggage handling.
• Assist drivers with apps, ticket control, and issue resolution to meet standards.
• Inspect timetables and signage at stops and coordinate updates or repairs.

Conhecimentos

Customer service

Attention to detail

Multitasking

English Portuguese

Ferramentas

POS system

Descrição da oferta de emprego

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Lisbon Oriente bus station . You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends. FlixBus Shop is open every day from 7.30 to 20.30.

About the Role

• Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English
• Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop
• Manage reservations, cancellations and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact
• Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow
• Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards
• Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed

About You

• Previous experience in customer service, transportation, logistics, or administration
• Proactive and self-motivated, taking ownership of tasks and working independently with minimal supervision
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment
• Strong verbal and written communication skills
• Resilient and calm under pressure, able to stay focused and solution-oriented during busy periods and unexpected disruptions
• A strong team player who communicates openly, supports colleagues, and contributes to a positive shift atmosphere
• Comfortable with computers and digital tools
• Willing to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings
• Fluent in Portuguese and English; other languages are a strong advantage

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
• Other: Urban Sports Club discount , meal allowance , Lisbon Viva transportation discount

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!