Manager Regional Operations

FlixBus; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Resumo da oferta

Flix in Lisbon is seeking an Operations Manager to oversee bus partner operations, drive improvements in fleet, drivers, and service quality, and expand our presence at stations in Portugal. The role requires coordinating with internal teams and maintaining high standards of operational execution.

You will monitor performance metrics, work monthly travel across the country, and lead initiatives to ensure timely, reliable service while adhering to Flixprocedures and safety standards.

Qualificações

• 3–6 years of experience in operations (transportation) in Portugal and/or Spain or similar dynamic daily environment.
• Strong social and negotiation skills for dealing with bus terminal managers, drivers and partners.
• Willingness to travel monthly with overnight stays; occasional international travel.
• Native/proficient Portuguese and fluent English; Spanish is a plus.

Responsabilidades

• Manage operational topics concerning Flixbus’ bus partners.
• Monitor KPIs and provide actionable recommendations to improve partner performance.
• Develop long-lasting partnerships and Flix presence in bus stations, esp. Porto area.
• Ensure compliance with procedures, train and develop drivers, and conduct inspections.
• Improve start-up quality of new lines; focus on fleet, drivers, and punctuality.
• Participate in cross-functional operational projects; provide field support as needed.
• Coordinate with Line Planning and Business Development for seamless operations.

Conhecimentos

Stakeholder management

Negotiation skills

Travel willingness

Organizational skills

English proficiency

Descrição da oferta de emprego

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for a motivated and driven Operations Manager (m/f/d) based in Lisbon area who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

• You are responsible for managing all operational topics concerning Flixbus’ bus partners;
• Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality;
• You work hand on hand with other teams to build, maintain, and develop long-lasting partnerships with these Bus partners and Flix presence in bus stations, specifically in Porto area. Travelling within the country is expected at least once a month, most of the times with one overnight;
• You ensure compliance with Flixbus procedures and protocols, training, supporting, and developing the drivers of these Bus Partners and conduct regular inspections to ensure everything meets our quality standards;
• You will take responsibility for an accurate start of each new line and constant improvement of the quality of line operations, especially regarding fleet, drivers and punctuality;
• You take part in different cross-functional operational projects, including global driven ones;
• You provide, when required, field support with bus stations management, as well as with other structures located in travelling area (ex. ticketshops);
• Coordinate with internal teams (e.g., Line Planning, Business Development) to ensure seamless operations.

About You

• 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests) ability to adequately deal with different stakeholders (bus terminal managers, bus drivers, operations supervisors or regional authorities) with high social and negotiation skills;
• Trustworthiness, engagement, resourcefulness and flexibility, as well as a hands-on mentality. Independent, reliable and responsible working style;
• Organized and full respectful of the Flixbus processes and protocols;
• You are willing to travel at least monthly. most of the times with one overnight. Occasional international travelling (max. twice a year);
• Portuguese (native/proficient speaker level), highly fluent in English. Language skillswill be tested. Spanish is a plus.
• Know how to motivate internal and external stakeholders, and how to prioritize and organize yourself between incoming daily requests and longer-term tasks.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!