Receptionist

Silversea; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Silversea in Lisbon seeks a seasoned Guest Services professional to manage reception operations aboard our luxury cruise offerings. You will handle guest needs with poise, ensure accurate accounts handling and collaborate with the Guest Relations Manager and other departments.

The role requires at least 2 years in international luxury settings, fluent English, and willingness to develop language skills in Spanish, Portuguese, German or French, along with strong administrative and accounting

Qualificações

• 2 years experience in guest-facing/Guest Services/Front Desk at an international 5 star/luxury establishment.
• Basic accounting knowledge.
• Must be a strong administrator.
• Moral integrity is required.
• Excellent fluent English (verbal and written). Advanced language skills in Spanish, Portuguese, German, or French are highly desirable.

Responsabilidades

• Provide exceptional guest services at the reception desk.
• Coordinate guests’ needs and requirements to ensure the highest possible service.
• Respond to all guest requests, inquiries and complaints promptly and satisfactorily.

Conhecimentos

Guest services

Administration

English fluent

Attention to detail

Descrição da oferta de emprego

• Preferably 2 years experience in guest-facing/Guest Services/Front Desk at an International 5 star/Luxury establishment.
• Basic accounting knowledge
• Must be a strong administrator
• Moral integrity is required
• Excellent fluent English (verbal and written). Advanced language skills in one of Spanish, Portuguese, German, French are highly desirable.
• Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

Responsibilities:

• Responsible to provide exceptional guest services at the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
• Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
• Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.