ServiceNow Technical Consultant

Cognizant; Arroios; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Flexible benefits

Referral bonus

Competitive compensation

Job summary

Cognizant Technology Solutions Corporation is seeking a Senior ServiceNow Technical Consultant to lead the deployment of cloud-based ServiceNow solutions for top-tier clients. Remote from Spain or Portugal, you will develop modules, configure the platform, and deliver high-quality technical solutions across the full project lifecycle.

Responsibilities include configuring, integrating, and maintaining ServiceNow subsystems, creating workflows, and maintaining documentation.

Qualifications

• 5+ years of hands-on ServiceNow development, configuration, and implementation across multiple modules.
• ServiceNow Certified System Administrator (CSA) — required.
• CAD or CIS certifications — desired.
• Strong scripting knowledge in JavaScript including GlideScript, HTML, CSS, and web technologies.
• Experience with major ServiceNow suites: ITSM, HAM/SAM, ITOM, or SecOps-SIR.
• Experience with CMDB, CSDM, and data transforms via Import Sets and Transform Maps.
• REST/SOAP integrations, Integration Hub, and JDBC experience.
• Experience integrating ServiceNow with SAP, Azure, AD, Teams, Snowflake, or Power BI.
• ITIL-based ITSM knowledge; Agile and DevOps for dev/release.
• Degree in Software/Electronic Engineering or related field.
• Excellent communication; fluent English; Spanish is a plus.

Responsibilities

• Perform core configuration and customisation tasks on the ServiceNow platform.
• Design and develop custom applications, forms, lists, reports, and dashboards.
• Create and optimise workflows for Service Catalog and ITIL processes.
• Develop and maintain the Service Portal using HTML/CSS/AngularJS.
• Implement and support integrations using REST/SOAP, Integration Hub, and JDBC.
• Manage platform data with Import Sets and Transform Maps; ensure CMDB integrity.
• Collaborate with Functional Consultants to translate requirements into designs.
• Conduct unit testing, support QA/UAT, and manage code migrations.
• Adhere to best practices to minimise technical debt and ensure stability.
• Produce detailed technical documentation and post-implementation guides.
• Communicate issues and solutions clearly to technical and non-technical audiences.
• Provide 2nd/3rd level ServiceNow support for incidents, enhancements, and defects.

Skills

ServiceNow development

JavaScript / GlideScript

Communication skills

Fluent English

Agile/DevOps

Education

Software/Electrical Engineering degree

Tools

REST/SOAP

Integration Hub

JDBC

CMDB / CSDM

Job description

Senior ServiceNow Technical Consultant

Remote · Spain / Portugal

About the role

We're looking for a Senior ServiceNow Technical Consultant to lead the technical and logistical deployment of cloud-based ServiceNow solutions for our top-tier clients. You will be responsible for developing ServiceNow modules and web services, scoping requirements, configuring and customising the platform, and delivering high-quality technical solutions across the full project lifecycle — all while working remotely from Spain or Portugal.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE FROM SPAIN OR PORTUGAL — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

• Restaurant tickets for every working day

• Permanent contract — we're investing in a long-term relationship

• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme

• Referral bonus — bring great people in and get rewarded

• Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

• 5+ years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules

• ServiceNow Certified System Administrator (CSA) — required

• Certified Application Developer (CAD) or one or more CIS certifications (CIS-ITSM, CIS-ITAM, CIS-SIR) — desired

• Strong scripting knowledge in JavaScript including GlideScript, HTML, CSS, and general web technologies

• Demonstrated implementation experience in at least one major ServiceNow suite: ITSM, HAM/SAM, ITOM, or SecOps-SIR

• Experience with CMDB, CSDM, and managing data through import sets and transform maps

• Experience implementing and supporting integrations using REST/SOAP web services, Integration Hub, and JDBC

• Experience integrating ServiceNow with enterprise systems such as SAP, Azure, Active Directory, Teams, Snowflake, or Power BI — a plus

• Strong understanding of ITSM principles and ITIL best practices

• Experience with Agile and DevOps methodologies for platform development and release management

• Degree in Software Engineering, Electronic Engineering, or a related field

• Excellent communication skills — able to articulate technical concepts to both technical and non-technical audiences

• Fluent English — required. Spanish language skills are a plus

What you'll do

• Perform core configuration and customisation tasks on the ServiceNow platform including Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs

• Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific requirements

• Create, configure, and optimise workflows, Flow Designer flows, and custom workflow activities for Service Catalog and ITIL processes

• Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies

• Implement and support integrations between ServiceNow and external systems using REST/SOAP, Integration Hub, and JDBC

• Manage platform data using Import Sets and Transform Maps, ensuring CMDB integrity and CSDM compliance

• Work closely with Functional Consultants and Business Analysts to translate process requirements into efficient technical designs

• Conduct unit testing, support QA and UAT, and manage code migration across instances using Update Sets or CI/CD pipelines

• Adhere to ServiceNow and industry best practices to minimise technical debt and ensure platform stability

• Create and maintain detailed technical documentation including design specifications, development logs, and post-implementation guides

• Communicate technical problems and solutions clearly to both technical and non-technical audiences

• Provide 2nd and 3rd level ServiceNow support, resolving incidents, enhancements, and defects using JavaScript and server-side scripting

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.