ServiceNow Engineer

Volkswagen Group Digital Solutions [Portugal]; Porto; Remoto; EUR 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office equipment budget 1200€

Flex allowance 720€/year

Performance bonus

Health insurance for you and household

Wellbeing program for household

Descrizione del lavoro

Volkswagen Group Digital Solutions [Portugal] is seeking a ServiceNow-focused developer to design, configure, and implement technical solutions on the ServiceNow platform. You will collaborate with stakeholders, analyze demands, and translate them into robust processes, reporting, and automation.

The role emphasizes learning ServiceNow, delivering usable ITSM/ITOM solutions, and maintaining accurate documentation while supporting continuous improvement and customer-focused delivery.

Competenze

• Bachelor's degree in computer science, software engineering, or comparable work experience.
• Strong knowledge of JavaScript, AngularJS, Ajax, HTML, CSS.
• Basic IT knowledge (networks, databases, app servers, web services, distributed systems).
• At least +1 year of professional Web development experience.
• Eager to learn ServiceNow platform and application development.
• Strong analytical skills paired with a strong service and customer orientation.
• Initiative to solve problems and overcome roadblocks.
• Result-oriented and communicative team player.
• Good written and spoken English skills.

Mansioni

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards.
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation).
• Reporting technical problems and solutions to technical and non-technical audiences.
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications.
• Maintaining the operations manuals and other technical documents.
• Contributing to the optimization of support services and processes.

Conoscenze

JavaScript

AngularJS

Ajax

HTML

CSS

Web development

ServiceNow

Analytical skills

Customer orientation

Problem solving

Team player

English (written and spoken)

Formazione

Bachelor's degree in CS/SE or equivalent

Strumenti

CSA - Certified System Administrator

CAD - Certified Application Developer

CIS - Certified Implementation Specialist

Descrizione del lavoro

You’ll be focused in

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards;
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation);
• Reporting technical problems and solutions to technical and non-technical audiences;
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications;
• Maintaining the operations manuals and other technical documents;
• Contributing to the optimization of support services and processes.

You’ll be focused in

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards;
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation);
• Reporting technical problems and solutions to technical and non-technical audiences;
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications;
• Maintaining the operations manuals and other technical documents;Contributing to the optimization of support services and processes.

In order to succeed, you’ll need

• Bachelor's degree in computer science, software engineering, or comparable work experience
• Very good knowledge and experience of JavaScript, Angular JS, Ajax, HTML, CSS is desired;
• Basic IT knowledge (network, databases, application servers, web services, distributed systems);
• Ideally at least +1 year of professional experience in Web development;
• Eager to learn ServiceNow platform and application development;
• Strong analytical skills paired with a strong service and customer orientation;
• Initiative to solve problems and overcome roadblocks;
• Result-oriented and communicative team player;
• Good written and spoken English skills.

Nice to Have

• CSA - Certified System Administrator
• CAD - Certified Application Developer
• CIS - Certified Implementation Specialist (ITSM; HAM; SAM; ITOM)

About The Product

Implementation of a variety of modules (IT Service Management, Asset Management and Project, and Portfolio Management) enabling a better experience for employees and users and transform the way work is done.

Company Benefits

• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions

Cool Things You’ll Experience In Our Work Environment

• Tailored remote-friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea-sharing and bonding

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

Our main areas of focus:

vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

Ready to #ExploreNewRoads? Join us!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.