ServiceNow Engineer

Volkswagen Group Digital Solutions [Portugal]; Lisboa; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Home office setup 1200€

Flex allowance 720€/year

Performance bonus

Health insurance for household

Wellbeing program for household

Life insurance

Pension fund

Smartphone & data plan

Discounts on VW Group cars

Job summary

Volkswagen Group Digital Solutions [Portugal] is seeking a ServiceNow-focused developer to design and implement technical solutions on the ServiceNow platform. You will collaborate with stakeholders, analyze demands, and deliver projects including reporting, test automation, mobility and asset management.

The role requires a solid foundation in web technologies, plus a proactive, service-oriented mindset and strong English communication, within a remote-friendly environment.

Qualifications

• Bachelor's degree in computer science, software engineering, or comparable work experience.
• Strong knowledge of JavaScript, AngularJS, Ajax, HTML and CSS.
• Basic IT knowledge (networks, databases, application servers, web services, distributed systems).
• Ideally at least +1 year of professional experience in Web development.
• Eager to learn ServiceNow platform and application development.
• Strong analytical skills with a customer-oriented mindset.
• Initiative to solve problems and overcome roadblocks; team player.
• Good written and spoken English skills.

Responsibilities

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards.
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation).
• Reporting technical problems and solutions to technical and non-technical audiences.
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications.
• Maintaining the operations manuals and other technical documents.
• Contributing to the optimization of support services and processes.

Skills

JavaScript

Angular JS

Ajax

HTML

CSS

ServiceNow

English

Education

Bachelor's degree in computer science, software engineering, or comparable work experience

Job description

You’ll be focused in

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards;
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation);
• Reporting technical problems and solutions to technical and non-technical audiences;
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications;
• Maintaining the operations manuals and other technical documents;
• Contributing to the optimization of support services and processes.

You’ll be focused in

• Developing and configuring appropriate technical solutions on the ServiceNow platform using best practices and ServiceNow standards;
• Collaborating with stakeholders to analyse demands and develop suitable solutions.
• Developing new projects and implement business processes including reporting, test automation, mobility and asset management (Requirement Analysis, Design and Implementation);
• Reporting technical problems and solutions to technical and non-technical audiences;
• Monitoring health, usage and overall compliance of the ServiceNow platform and its applications;
• Maintaining the operations manuals and other technical documents;Contributing to the optimization of support services and processes.

In order to succeed, you’ll need

• Bachelor's degree in computer science, software engineering, or comparable work experience
• Very good knowledge and experience of JavaScript, Angular JS, Ajax, HTML, CSS is desired;
• Basic IT knowledge (network, databases, application servers, web services, distributed systems);
• Ideally at least +1 year of professional experience in Web development;
• Eager to learn ServiceNow platform and application development;
• Strong analytical skills paired with a strong service and customer orientation;
• Initiative to solve problems and overcome roadblocks;
• Result-oriented and communicative team player;
• Good written and spoken English skills.

Nice to Have

• CSA - Certified System Administrator
• CAD - Certified Application Developer
• CIS - Certified Implementation Specialist (ITSM; HAM; SAM; ITOM)

About The Product

Implementation of a variety of modules (IT Service Management, Asset Management and Project, and Portfolio Management) enabling a better experience for employees and users and transform the way work is done.

Company Benefits

• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions

Cool Things You’ll Experience In Our Work Environment

• Tailored remote-friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea-sharing and bonding

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

Our main areas of focus:

vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

Ready to #ExploreNewRoads? Join us!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.