ServiceNow Engineer

Volkswagen Group Digital Solutions [Portugal]; Lisboa; Presencial; EUR 38 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home office stipend 1200€

Flex allowance 720€/year

Performance bonus

Health insurance

Wellbeing program

Life insurance

Pension fund

Smartphone plan

Car discounts

Resumo da oferta

Volkswagen Group Digital Solutions [Portugal] seeks a ServiceNow professional to join the ScaniaNow Platform Team, expanding to support the transformation journey of the ServiceNow platform. It enables ITSM, Asset Management, and Project & Portfolio Management, improving employee experience and workflows.

You will configure and administer the platform, collaborate with stakeholders, implement workflows, and ensure security, performance, and governance.

Qualificações

• Degree in Computer Science or Software Engineering or equivalent
• Minimum 3 years hands-on ServiceNow experience as Administrator, Developer, or Platform Engineer
• Strong configuration, customization, and scripting on ServiceNow (JavaScript, GlideRecord, Business Rules, Client Scripts)
• Experience with workflows, Flow Designer, automation, and platform features
• Proficient in web tech (JavaScript, HTML, CSS) and REST/SOAP APIs
• Understand platform architecture, data model, and security concepts (ACLs, roles)
• Experience with integrations (IntegrationHub, MID Server, external systems)
• Familiar with DevOps, CI/CD, and version control (Git)
• Strong analytical, proactive, and communicative with stakeholders

Responsabilidades

• Developing and configuring technical solutions on the ServiceNow platform following best practices
• Managing daily platform administration activities (performance, upgrades, patches, security)
• Collaborating with stakeholders to analyze requirements and deliver scalable solutions
• Developing and implementing business processes (workflows, automation, integrations, reporting)
• Monitoring platform health, usage, and compliance across applications
• Managing update sets, deployments, and environment activities across instances
• Troubleshooting platform, integration, and workflow issues with timely resolution
• Maintaining technical documentation and operational manuals
• Contributing to governance, QA, and continuous improvement initiatives

Conhecimentos

ServiceNow

JavaScript

Flow Designer

REST API

SOAP API

CI/CD

DevOps

CMDB

Git

Automation

Formação académica

Degree in Computer Science or Software Engineering

Ferramentas

ServiceNow

Flow Designer

IntegrationHub

MID Server

Git

Descrição da oferta de emprego

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

Ready to #ExploreNewRoads? Join us!

About the Product

You will join the ScaniaNow Platform Team which is expanding to support the ongoing transformation journey of the ServiceNow platform. The platform enables the implementation of key modules (e.g., IT Service Management, Asset Management, and Project & Portfolio Management), improving employee and user experience and transforming the way work is done.

Responsibilities

• Developing and configuring technical solutions on the ServiceNow platform following best practices and governance standards;
• Managing and supporting day-to-day platform administration activities (performance, upgrades, patches, and security);
• Collaborating with stakeholders to analyse business requirements and deliver scalable, secure, and maintainable solutions;
• Developing and implementing business processes (including workflows, automation, integrations, reporting, and testing);
• Monitoring platform health, usage, and overall compliance across applications;
• Managing update sets, deployments, and environment activities across instances;
• Troubleshooting platform, integration, and workflow issues and ensuring timely resolution;
• Maintaining technical documentation and operational manuals;
• Contributing to platform governance, quality assurance, and continuous improvement initiatives.

Requirements

• Degree in Computer Science, Software Engineering, or similar experience;
• Minimum 3 years of hands-on experience as a ServiceNow Administrator, Developer, or Platform Engineer;
• Strong experience with ServiceNow configuration, customization, and scripting (JavaScript, GlideRecord, Business Rules, Client Scripts, etc)
• Experience with workflows, Flow Designer, automation, and ServiceNow platform features;
• Good knowledge of web technologies (JavaScript, HTML, CSS) and APIs (REST/SOAP)
• Understanding of platform architecture, data model, and security concepts (ACLs, roles, access control);
• Experience with integrations (IntegrationHub, MID Server, external systems);
• Familiarity with DevOps practices, CI/CD, and version control (e.g., Git);
• Strong analytical skills and a solution-oriented mindset;
• Proactive attitude with the ability to solve problems;
• Strong communication skills and ability to work with technical and non-technical stakeholders;
• Good written and spoken English.

Perks

• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions

Cool things you’ll experience in our work environment

• Tailored remote-friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea-sharing and bonding

Skills

Required: Agile, ServiceNow, CAD, CI/CD, ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, CMDB