ServiceNow Developer

Prime Nearshore; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Prime Nearshore in Portugal seeks an experienced ServiceNow Developer to join a major banking project. You will configure, customize, and develop the ServiceNow platform with a focus on ITSM modules such as Incident and Problem Management, collaborating with technical and business teams.

You will translate requirements into robust solutions, build workflows and integrations via REST APIs and IntegrationHub, create dashboards, and ensure governance and security best practices.

Qualificações

• Experience building, configuring, and customizing ServiceNow applications.
• Strong understanding of ITSM processes and ITIL framework.
• CSA certification mandatory and English language proficiency between B2 and C1.

Responsabilidades

• Configure, customize, and develop solutions on the ServiceNow platform (ITSM focus).
• Develop workflows, automations, and integrations with external systems.
• Create dashboards, reports, and monitoring solutions; support end users and incidents.

Conhecimentos

ServiceNow

ITSM

Incident Management

Problem Management

REST APIs

IntegrationHub

ITIL

CSA Certification

English Proficiency

Ferramentas

REST APIs

IntegrationHub

Descrição da oferta de emprego

Would you like to join an international project in the banking sector?

At Prime Nearshore, you will not simply be joining a project, you will become part of a team focused on the continuous development and improvement of a ServiceNow platform used within a demanding and highly regulated business environment.

About the Project

• We are looking for a ServiceNow Developer to join a major international project in the banking sector.
• You will contribute to the configuration, customization, and development of the platform, primarily focusing on ITSM modules, including Incident and Problem Management.
• You will collaborate with technical and business teams, translating functional requirements into scalable solutions aligned with ServiceNow best practices.
• Configure, customize, and develop solutions on the ServiceNow platform
• Implement and maintain ITSM modules, including Incident and Problem Management
• Translate business requirements into robust and scalable technical solutions
• Develop workflows, automations, and integrations with external systems
• Create dashboards, reports, and operational monitoring solutions
• Support end users and troubleshoot platform-related incidents
• Ensure compliance with development, governance, and security best practices
• Collaborate with business teams, administrators, developers, and other stakeholders
• Contribute to the future implementation and evolution of additional ITSM modules
• Solid experience in ServiceNow development, configuration, and customization
• Strong knowledge of ITSM, particularly Incident and Problem Management
• Experience with integrations using REST APIs
• Knowledge of IntegrationHub
• Understanding of ServiceNow governance and development best practices
• Familiarity with ITIL processes and principles
• Strong analytical, communication, and problem-solving skills
• Ability to work autonomously and collaborate with technical and functional teams
• English proficiency between B2 and C1
• ServiceNow CSA certification is mandatory

Nice to Have

• CIS-ITSM certification
• Additional ServiceNow development certifications
• Knowledge of CMDB
• Experience or knowledge of ITOM
• Previous experience in banking or another regulated environment
• Work on an international project with real business impact
• Competitive salary package, meal allowance, and flexible benefits
• Join a company with more than 2,360 talented professionals worldwide
• Be part of a culture focused on technical excellence, collaboration, and innovation
• Benefit from continuous learning, certification, and career development opportunities