Service Request & Asset Analyst

Euronext; Porto; Presencial; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

Euronext is seeking a qualified professional to manage service requests and asset records while ensuring CMDB accuracy and policy compliance. You will use AI-powered tools to improve service delivery and collaborate with IT to implement AI-driven solutions across configuration and asset management.

The role involves maintaining CI data integrity, documenting procedures, and supporting ITSM processes to meet organizational needs.

Qualificações

• Experience in ITSM and configuration management practices.
• Familiarity with CMDB management and CI data integrity.
• Ability to collaborate with IT and business stakeholders.

Responsabilidades

• Manage and process service requests and asset records with accuracy and compliance.
• Maintain CMDB content, CI records, dependencies and attributes across tools.
• Develop AI-enabled workflows and document best practices for asset/configuration management.

Descrição da oferta de emprego

Manage and process service requests and asset records, ensuring accuracy and compliance with organisational policies. Use AI-powered tools (such as chatbots, automation platforms and predictive analytics) to improve the efficiency and quality of service request handling. Analyse service request and asset data to identify trends, recurring issues and opportunities for process improvement. Collaborate with IT to implement AI-driven solutions that enhance service delivery and asset management. Develop and maintain documentation for AI-enabled workflows, processes and best practices. Monitor AI system performance, gather user feedback and recommend enhancements. Ensure effective management of the CMDB and that the content is accurate. Maintains CIs to ensure CMDB accuracy and completeness Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with. Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships Works with other ITSM processes to understand new requirements and identify how Configuration management can support Support and administer the tool for configuration and asset management, and additional applications or modules as assigned.

Euronext Values

• Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
• Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
• Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
• Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
• Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors.

Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market.

Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal.

Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings.

With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading.

Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices.

For the more information, please visit our career website.