ServiceNow ITSM Developer: Build scalable ITSM solutions

Inetum; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Inetum is expanding its IT team in Portugal and seeks a ServiceNow Developer (ITSM) to support ongoing implementation and evolution of the ServiceNow platform. You will configure, customize, and maintain ITSM modules, collaborate with a ServiceNow Business Analyst, and contribute to incident and problem management initiatives.

The role requires a minimum of 3 years of ServiceNow experience, strong analytical and communication skills, and a Bachelor’s degree in Computer Science or related field.

Qualificações

• Minimum 3 years of experience with ServiceNow.
• Experience with development and deployment in ServiceNow.
• Experience in troubleshooting and problem-solving.
• Knowledge of ITSM Service Now.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical skills and solution-oriented mindset.
• Good communication skills and team spirit.

Responsabilidades

• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
• Participate in Incident Management, Problem Management, and future applications in ServiceNow.
• Gather, analyze, and translate business requirements into scalable ServiceNow solutions.
• Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards.
• Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes.
• Contribute to platform governance, quality assurance, and continuous improvement initiatives.
• Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization.
• Create dashboards whenever needed.

Conhecimentos

Analytical mindset

Communication skills

Team player

Problem-solving

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

ServiceNow

Descrição da oferta de emprego

Inetum is expanding its IT team in Portugal and seeks a ServiceNow Developer (ITSM) to support ongoing implementation and evolution of the ServiceNow platform. You will configure, customize, and maintain ITSM modules, collaborate with a ServiceNow Business Analyst, and contribute to incident and problem management initiatives.

The role requires a minimum of 3 years of ServiceNow experience, strong analytical and communication skills, and a Bachelor’s degree in Computer Science or related field.