Service Desk Operator

Netcompany; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern environment

Competitive compensation

Personalized development plan

Resumo da oferta

Netcompany in Lisbon is seeking a Service Desk Operator to log, categorize, diagnose, resolve and close incidents, maintaining ownership and clear communication with customers.

You will provide technical support for Windows environments, common desktop software, hardware, mobile devices, telephony and video conferencing, with after‑hours on‑call support if needed, onsite IMACD tasks and strong client focus.

Qualificações

• Bachelor's or Master's degree in Computer Science, IT or similar.
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist.
• Very good knowledge of English and French.
• Understanding of networking and networking protocols.
• Customer and service-focused with attention to detail.

Responsabilidades

• Log, categorize, prioritize, diagnose, resolve, escalation, and close incidents while maintaining ownership and communication.
• Provide technical expertise for Windows environments, desktop software, hardware, and mobile devices.
• Manage logging and escalation cases with accurate categorization and prioritization.
• Ensure timely updates and clear communication to customers during resolution.
• Provide onsite IMACD support and after-hours/on-call coverage if needed.

Conhecimentos

English proficiency

French proficiency

Customer service

Problem solving

Communication skills

Formação académica

Bachelor's or Master's in Computer Science/IT

Ferramentas

MS Office

CMDB tools

VPN

Windows OS

Descrição da oferta de emprego

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

What does it feel like to be a Service Desk Operator in Netcompany?

As a Service Desk Operator You Will

• Log, categorize, prioritize, diagnose, resolve, escalation, and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage logging and escalation cases by accurately logging all incidents and requests, categorizing and prioritizing them appropriately.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage. If needed you may be required to provide after-hours and on-call support.
• Provide onsite & IMACD Support by intervening at user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks.

Qualifications

What would make you a fit for the role:

• Bachelor's or Master's degree in Computer Science, IT or similar
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist
• Very good knowledge of English and French
• Understanding of networking and networking protocols;
• Flexibility and stress resilience with ability to work in a co-operative way;
• Customer and Service focus with attention to detail together with problem solving skills;
• Spoken and written interpersonal, communication and presentation skills;

What Is a Plus For The Role

• Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
• Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Are you ready to shape the future technological landscape in Europe?

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/