1st Line IT Call Center Agent (Freelance)

Netcompany-Intrasoft; Lisboa; Presencial; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation & benefits package

Well-being activities

Unlimited access to Udemy for Business

Personalized development plan

Resumo da oferta

Join a forward-thinking company as a 1st Line IT Call Center Agent. This role involves resolving IT issues, providing support, and ensuring customer satisfaction. You will work in a dynamic environment with opportunities for continuous learning and career growth. Be part of a diverse team that impacts millions globally while enjoying a competitive compensation package and well-being activities. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Qualificações

• 1+ years in IT Service Desk and Direct Customer Support.
• Proven experience with Active Directory and ITSM tools.

Responsabilidades

• Resolve incidents and service requests for end-users.
• Provide remote support via phone and chat channels.

Conhecimentos

Customer Support

Active Directory

Office Tools (Excel, Word)

ITSM Tools (Jira, ServiceNow)

Problem-solving

Communication Skills

Multitasking

Formação académica

ITIL V4 Certification

Microsoft Technology Associate (MTA)

Microsoft Solutions Associate (MCSA)

Microsoft Solutions Expert (MCSE)

CompTIA A+ Technical PC

Ferramentas

Jira

ServiceNow

Descrição da oferta de emprego

1st Line IT Call Center Agent (Freelance)

Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description
Are you ready to discover the role of a 1st Line IT Call Center Agent (Freelance) in Netcompany-Intrasoft?

As a 1st Line IT Call Center Agent (Freelance) you will:

• Resolve incidents and service requests, install software, configure and upgrade ICT systems and perform minor hardware repairs for end-users devices.
• Be the first point of contact for all incoming tickets from our customers via phone and chat channels.
• Offer remote support to end-users by either resolving their issues directly or coordinating with relevant parties to ensure the ticket is resolved efficiently and comprehensively.
• Assist the end-user with all basic software, hardware and audio-visual equipment.
• Train the users in best practices of the usage of the items mentioned above.
• Day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

We are particularly seeking candidates interested in a freelance contract. Please note that full presence in the office is required.

Qualifications
What would make me a fit for the role:

• 1+ years of experience in an IT Service Desk and Direct Customer Support role (or similar).
• Proven experience in Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc.), ITSM Tools (Jira or ServiceNow), Software Installations, and Hardware Troubleshooting.
• Working knowledge of common operating systems, software, and audio-visual applications.
• Ability to provide support over the phone & chat.
• Excellent communication skills and experience working in a multicultural environment.
• Excellent knowledge of English.
• Good organizational and problem-solving skills, ability to work responsibly and multitask.

It will be considered as a strong advantage if you have any of the following:

• ITIL V4.
• Microsoft Technology Associate (MTA).
• Microsoft Solutions Associate (MCSA).
• Microsoft Solutions Expert (MCSE).
• Microsoft Azure Certificates.
• Microsoft 365 Certificates.
• CompTIA A+ Technical PC or similar certifications.

Additional Information
Being a part of the Netcompany-Intrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to being part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Please submit your CV in English. All applications will be treated as strictly confidential.

Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/.

#BePartOfSomethingGreat!