Service Desk Agent Czech Speaker

HCLTech

Lisboa

Presencial

EUR 24 000 - 30 000

Tempo integral

14 dias+

Gerador de candidaturas

Transforma esta função numa entrevista — um currículo e uma carta de apresentação criados à volta do que este empregador procura.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private health and life insurance

Meal allowance

Resumo da oferta

A fast-growing tech company in Lisbon seeks a Service Desk Operator to assist customers with queries via phone, email, and chat. This entry-level position requires a graduate in any discipline and at least one year of experience in Customer Service. You’ll work in a team-driven environment, ensuring quality standards and innovating solutions. Benefits include a permanent contract, health insurance, and meal allowances.

Qualificações

Minimum of 1 years’ experience in Customer Service or Technical Voice Support.
Experience handling complaints and delivering excellent customer experience.
Ability to manage communications with cross-functional teams.

Responsabilidades

Interact with customers to resolve their queries.
Meet quality scores and productivity parameters.
Collaborate effectively within a team.

Conhecimentos

Team oriented/team player

Situational/contextual awareness

Excellent critical and analytical thinking

High attention to detail

Proactive

Excellent analytical skills

Strong organizational skills

Formação académica

Graduate in any stream

Ferramentas

SAP or similar CRM application

Descrição da oferta de emprego

2 weeks ago Be among the first 25 applicants

Direct message the job poster from HCLTech

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Interacting with customers on phone, email or chat to resolve their queries
Improving skill level through Self-development or nominating training programs Skill Reverification Tests
Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed all agreed Productivity parameters as defined for the process

Qualifications & Experience

Graduate in any stream

Required Work Experience

Minimum of 1 years’ experience in Customer Service or Technical as Voice Support
Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams/stakeholders.
Having worked on SAP or similar CRM application

Required Language Thresholds:

Key Skills

Team oriented/team player
Situational/contextual awareness with the ability to understand the impacts of one’s work.
Excellent critical and analytical thinking abilities
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills

Why Us

Permanent contract
Private health and life insurance from day one in the company
Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Seniority level