Service Cloud Architect: 0→1 & AI Enablement

Evotix; Portugal; Hybrid; EUR 48,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited annual leave

Employee assistance program

Educational benefits

Job summary

Evotix is seeking a Service Cloud Engineer to own Salesforce Service Cloud from the ground up within a fast‑growing SaaS company in Portugal. You will establish scalable processes, governance, and a long‑term roadmap while collaborating with product and services teams.

Ideal candidates bring extensive Service Cloud expertise, Salesforce certifications, and a passion for embedding AI capabilities to drive automation, accuracy, and superior customer support as Evotix scales globally.

Qualifications

• Extensive Salesforce Service Cloud experience.
• Experience building or transforming Service Cloud setups (0→1).
• Salesforce Platform Administrator certification is required.
• Strong English communication with technical terminology.
• Experience owning Service Cloud and driving end‑to‑end initiatives.
• Knowledge of data structures, governance, and SLA frameworks.

Responsibilities

• Own Salesforce Service Cloud: structure, governance, and long‑term roadmap.
• Design scalable case management: routing, queues, SLAs, escalations.
• Establish SLA frameworks and performance metrics.
• Identify gaps and drive improvements; troubleshoot and resolve issues.
• Sandbox testing and production deployment for changes.
• Embed AI capabilities in Service Cloud in later phases.

Skills

Salesforce Service Cloud

Ownership mindset

Stakeholder management

English communication

Automation (Flows)

AI integration

Problem solving

Independent work

Tools

Tableau

Netsuite

Job description

Evotix is seeking a Service Cloud Engineer to own Salesforce Service Cloud from the ground up within a fast‑growing SaaS company in Portugal. You will establish scalable processes, governance, and a long‑term roadmap while collaborating with product and services teams.

Ideal candidates bring extensive Service Cloud expertise, Salesforce certifications, and a passion for embedding AI capabilities to drive automation, accuracy, and superior customer support as Evotix scales globally.