Senior ServiceNow Developer - Remote, AI-Driven Workflows

UNIT4 NV; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Leave Policy

Remote work opportunities

Wellbeing days

Autonomy and mentorship

Sustainability initiatives

Inclusive working environment

Resumo da oferta

Unit4 is a cloud ERP provider delivering adaptable software to mid-market organisations. A ServiceNow Developer will design, develop, integrate, test, and support secure, scalable ServiceNow solutions.

This hands-on senior role works closely with the ServiceNow Practice Lead, business analysts, architects, owners, and other teams to translate requirements into effective platform solutions and contribute to engineering standards.

Qualificações

• Hands-on experience developing and supporting solutions on the ServiceNow platform.
• Experience with ITSM and at least one additional ServiceNow product, such as CS,M, HRSD, SPM, or App Engine.
• Experience with Now Assist, Virtual Agent, or other ServiceNow AI and automation capabilities
• Proven experience building integrations using REST, SOAP, webhooks, or equivalent technologies.
• Good understanding of ServiceNow architecture, data models, scoped applications, ACLs, security, and development best practices.
• Experience with code reviews, testing, release management, platform upgrades, and production support.
• Ability to translate business needs into practical technical solutions and explain technical concepts clearly to different audiences.
• Strong analytical, problem-solving, collaboration, and communication skills.
• Experience working in Agile or Scrum delivery environments.
• Professional proficiency in English.

Responsabilidades

• Design, develop, configure, test, and support ServiceNow applications and workflows.
• Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent, and other ServiceNow capabilities.
• Translate business requirements into scalable, maintainable, and secure technical solutions.
• Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets, and transform maps.
• Create workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform capabilities.
• Support the adoption of Now Assist and AI-enabled workflows, ensuring appropriate controls, testing, monitoring, and human oversight.
• Promote standard ServiceNow functionality and reusable solutions while minimizing unnecessary customization and technical debt.
• Perform code reviews, automated testing, release validation, and troubleshooting of complex platform issues.
• Support platform upgrades, production deployments, technical documentation, and operational handover.
• Mentor other developers and contribute to strong engineering standards and continuous platform improvement.
• Identify opportunities to improve user experience, automate manual processes, and deliver measurable business value.

Conhecimentos

ServiceNow development

ITSM

CSM

HRSD

SPM

App Engine

Now Assist

Virtual Agent

REST

SOAP

Integration Hub

Webhooks

Security best practices

Agile/Scrum

English proficiency

Formação académica

Bachelor's degree in a relevant field

Ferramentas

Integration Hub

Webhooks

Transform Maps

Descrição da oferta de emprego

Unit4 is a cloud ERP provider delivering adaptable software to mid-market organisations. A ServiceNow Developer will design, develop, integrate, test, and support secure, scalable ServiceNow solutions.

This hands-on senior role works closely with the ServiceNow Practice Lead, business analysts, architects, owners, and other teams to translate requirements into effective platform solutions and contribute to engineering standards.