ServiceNow Practice Lead

Unit4; Lisboa; Híbrido; EUR 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work options

Flexible leave

Wellbeing days

Growth opportunities

Mentors

Sustainability initiatives

Inclusive environment

Resumo da oferta

Unit4 in Lisbon is seeking a ServiceNow Practice Lead to architect and lead the ServiceNow platform across the organization. You will drive strategy, oversee implementation, and manage a team dedicated to optimizing the platform to support business processes and future needs.

The role requires proven experience as an architect or team leader, deep knowledge of ITSM/CSM/HRSD on ServiceNow, ITIL familiarity, and strong collaboration skills.

Qualificações

• Proven experience with ServiceNow as an architect or team leader.
• Strong expertise in ServiceNow ITSM, CSM and HRSD development and administration.
• Knowledge of ITIL best practices and ITSM/HR processes.
• Leadership skills with experience managing technical teams.

Responsabilidades

• Serve as the lead architect for the ServiceNow platform, overseeing implementation and maintenance.
• Lead a team responsible for developing and enhancing the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and align with ServiceNow capabilities.
• Develop and implement best practices for governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee administration and daily operations of the ServiceNow platform.
• Oversee license management and vendor relationships to ensure optimal service delivery.

Conhecimentos

ServiceNow ITSM

ServiceNow CSM

HRSD platform

ITIL best practices

Leadership

Ferramentas

ServiceNow certification

Descrição da oferta de emprego

• Compensation: EUR 50329 - EUR 59791 - yearly

Company Description

MeetUnit4 .With over 40 years of heritage,we’re an agile, fast growing, Cloud company that ison a mission toredefineEnterpriseResourcePlanning (ERP) for mid-market people-centric organisations.

With ourinnovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.—A powerful statement that enablesdifferent priorities fordifferent people.

We’re shapinghow work shouldfeel,and we empowerourpeopleby providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

We are seekingaServiceNowPracticeLeadto serve as the architect and leader of our ServiceNow platform. In this role, you willbe responsible forthe strategic development, implementation, and management of the ServiceNow platform across the organization. You will lead a team dedicated tooptimizingServiceNow to support business processes, working closely with various stakeholders to ensure the platform meets current and future needs.

Qualifications

KeyResponsibilities:

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet businessobjectives.
• Collaborate with stakeholders toidentifybusiness needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring the organizationremainscompliant with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors, ensuringoptimalservice delivery and platform support.

Requirements:

• Proven experience with ServiceNow as an architect or team leader.
• Strongexpertisein ServiceNowITSM, CSM and HRSDplatform development, configuration, and administration.
• Strong understanding of ITIL best practices and ITSMand HRprocesses.
• Knowledgeof ServiceNowNowAssistAI (advantage)
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
• Leadership skills with experience managing technical teams.
• Excellent communication and collaboration skills.

Additional Information

What we offer

• aculture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other greatbenefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talentedcolleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• asafe and inclusive working environment - supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

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