Senior Salesforce Service Cloud PM — Hybrid Porto

iTRTech Group; Lisboa; Hybrid; EUR 36,000 - 39,000; Full time

Job summary

iTRTech Group in Porto, Portugal, is seeking a Senior Salesforce Project Manager for a hybrid role. You will lead CRM service projects migrating from Microsoft Dynamics to Salesforce Service Cloud, coordinating global teams and ensuring on-time delivery.

The ideal candidate has 5+ years of experience, strong stakeholder management, and hands-on agile delivery across Scrum, SAFe, or Kanban, with fluent English.

Qualifications

• 5+ years leading complex international CRM programs.
• Strong knowledge of CRM service processes and Salesforce Service Cloud.
• Experience guiding distributed teams through agile adoption and metrics.

Responsibilities

• Lead CRM service projects from analysis through deployment and hypercare.
• Coordinate global cross-functional teams and workshops.
• Translate requirements into user stories and acceptance criteria.
• Manage delivery with Azure DevOps using Scrum, SAFe, or Kanban.
• Maintain documentation and communicate progress to stakeholders.
• Coordinate testing, UAT, go-live readiness, and change management.

Skills

Salesforce Service Cloud

Azure DevOps

Agile (Scrum/SAFe/Kanban)

Stakeholder management

BPMN

UAT

Change management

MS Office

Confluence

Microsoft Dynamics 365

Education

Salesforce Certification (Administrator)

Salesforce Service Cloud Consultant

Salesforce Business Analyst

Tools

Azure DevOps

Confluence

MS Office

Job description

iTRTech Group in Porto, Portugal, is seeking a Senior Salesforce Project Manager for a hybrid role. You will lead CRM service projects migrating from Microsoft Dynamics to Salesforce Service Cloud, coordinating global teams and ensuring on-time delivery.

The ideal candidate has 5+ years of experience, strong stakeholder management, and hands-on agile delivery across Scrum, SAFe, or Kanban, with fluent English.