Senior Product Manager - AI Automation for Support Ops

Emerging Travel Group; Portugal; Hybrid; EUR 70,000 - 105,000; Full time

Benefits offered by this job

Flexible schedule

Remote or hybrid options

Language learning support

Corporate travel discounts

MyTime Day Off

Professional development programs

Job summary

Emerging Travel Group is seeking a Senior Product Manager to lead the development of our customer support AI automation product line, focusing on reducing costs, increasing automation, and improving the customer experience.

You will translate high-level business needs into measurable automation initiatives, from discovery through pilot and production, working with BPM engineers, backend teams, the LLM group and process owners to deliver impactful results.

Qualifications

• 4–6 years of product management experience, preferably with automation or AI initiatives that delivered measurable business results.
• Strong analytical and research skills including process analysis, opportunity sizing and data-informed prioritisation.
• Experience taking initiatives from discovery and business case through delivery, pilot, evaluation and production rollout.

Responsibilities

• Own the roadmap and prioritisation for the product line, delivering against measurable savings targets.
• Identify automation opportunities by studying support processes and operational pain points.
• Build data-driven business cases and decide pilot vs. scale for initiatives.
• Define scope, business logic and requirements for automation, including exceptions and dependencies.
• Collaborate with BPM engineers, backend developers, the LLM team, QA and process owners to deliver solutions.
• Manage multiple initiatives in parallel while balancing new automation opportunities with existing projects.
• Shape how the team works, including documentation standards and phased delivery.

Skills

AI automation

Analytical thinking

Stakeholder management

Communication

Tools

Claude Code

Codex

Job description

Emerging Travel Group is seeking a Senior Product Manager to lead the development of our customer support AI automation product line, focusing on reducing costs, increasing automation, and improving the customer experience.

You will translate high-level business needs into measurable automation initiatives, from discovery through pilot and production, working with BPM engineers, backend teams, the LLM group and process owners to deliver impactful results.