Senior AI & Automation Services Consultant

PagerDuty, Inc.; Lisboa; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Retirement or pension plan

Job summary

PagerDuty, Inc. in Lisbon seeks a Senior Professional Services Consultant to lead complex AI-enabled implementations.

You will design and deliver incident management, automation, and AI-driven operations solutions for enterprise customers, ensuring alignment with business goals and measurable value. The role requires strong technical and consulting skills, with hands-on automation experience and the ability to manage multiple large engagements, including some travel.

Qualifications

• 7+ years in senior-level professional services, technical consulting, and/or solutions engineering.
• Strong scripting and API integration experience.
• Proven track record delivering enterprise SaaS implementations and automation projects.

Responsibilities

• Lead large-scale implementations across incident management and automation projects.
• Design and optimize PagerDuty services, integrations, automation workflows, and AI agent use cases.
• Assess environments for AI adoption and ensure data hygiene for trusted results.
• Provide expert guidance on API-driven integration and automation strategies.
• Run discovery and advisory sessions with senior stakeholders; surface gaps.
• Develop reusable frameworks and accelerators; apply AI to speed delivery.
• Mentor junior PS team members and share best practices.
• Advise on long-term automation strategies integrating PagerDuty into DevOps/SRE.
• Represent customer needs with Sales, CS, Product, and Engineering.
• Document lessons learned to improve PS methodologies.

Skills

Scripting

SQL

Networking

Linux

REST APIs

DevOps

AI tooling

SaaS implementations

Project management

Executive communication

Education

Bachelor's degree or equivalent

Tools

Terraform

Ansible

Chef

Puppet

Rundeck

Jenkins

Git

Job description

PagerDuty, Inc. in Lisbon seeks a Senior Professional Services Consultant to lead complex AI-enabled implementations.

You will design and deliver incident management, automation, and AI-driven operations solutions for enterprise customers, ensuring alignment with business goals and measurable value. The role requires strong technical and consulting skills, with hands-on automation experience and the ability to manage multiple large engagements, including some travel.