Senior Performance Analyst, Marketplace Experience

Delivery Hero; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Glovo, part of the Delivery Hero Group, is seeking a Senior Performance Analyst– Customer, Rider, Partner Experience to own the performance narrative across the region. You will identify value loss drivers, quantify financial impact, and drive action with country MDs, Operations, Service, Finance and Global HQ to improve retention, efficiency and cost control.

The role requires 5+ years in performance, strategy, or analytical roles, plus strong analytical capabilities and excellent stakeholder

Qualificações

• 5+ years of experience in performance, strategy, operations, or analytical roles.
• Strong ability to connect operational metrics to financial impact.
• Experience influencing cross-functional stakeholders without direct authority.
• Structured problem-solving and strong analytical capabilities.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap.
• Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact.
• Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes.
• Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers.
• Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability.
• Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches.
• Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets.

Conhecimentos

Analytical thinking

Stakeholder management

Communication skills

Ownership mindset

Descrição da oferta de emprego

Glovo, part of the Delivery Hero Group, is seeking a Senior Performance Analyst– Customer, Rider, Partner Experience to own the performance narrative across the region. You will identify value loss drivers, quantify financial impact, and drive action with country MDs, Operations, Service, Finance and Global HQ to improve retention, efficiency and cost control.

The role requires 5+ years in performance, strategy, or analytical roles, plus strong analytical capabilities and excellent stakeholder