Operations Lead: Grow Teams, Drive Service & KPIs

TP; Lisboa; Presencial; EUR 42 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Free meals

Language courses

Sport activities

Social events

Training & development

Resumo da oferta

Reddit is seeking an Operations Assistant Manager in Lisbon to drive performance, coach a growing team, and elevate customer satisfaction. You will lead with purpose, guiding Operations Supervisors and aligning goals with client expectations.

Requirements include advanced English (C1+), proven team management experience, and a background in sales or digital marketing. We offer health insurance, free daily meals, language courses, and development training, with easy public transport access.

Qualificações

• Advanced English (C1+) proficiency.
• Proven experience managing teams.
• Background in sales and/or digital marketing.
• Strong leadership and people-management abilities.
• Results-driven with a customer focus.
• Excellent problem-solving and communication skills.
• High adaptability and collaboration.

Responsabilidades

• Lead and manage Operations Supervisors to ensure service delivery and performance.
• Coach, mentor, and develop the team to reach their potential.
• Monitor KPIs, set targets, and drive continuous improvement.
• Resolve escalated customer issues quickly with high service standards.
• Anticipate challenges and drive proactive problem-solving and innovation.

Conhecimentos

English (C1+)

Leadership

Team management

Sales/digital marketing

Communication

Problem solving

Adaptability

Descrição da oferta de emprego

Reddit is seeking an Operations Assistant Manager in Lisbon to drive performance, coach a growing team, and elevate customer satisfaction. You will lead with purpose, guiding Operations Supervisors and aligning goals with client expectations.

Requirements include advanced English (C1+), proven team management experience, and a background in sales or digital marketing. We offer health insurance, free daily meals, language courses, and development training, with easy public transport access.