Account Partner, Eats SMB (Sales Plan)

Uber; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Uber is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners in Lisbon. You will act as the primary advisor to unlock Uber Eats platform potential, building long-term partnerships and delivering value for local businesses.

You will manage partner portfolios with urgency, using data-driven insights to track KPIs, resolve issues, and drive adoption of new features and services. The role requires a grit-based mindset and strong negotiation skills.

Qualificações

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting priorities.

Responsabilidades

• Build and grow long-term partnerships with restaurant partners, focusing on long-term value.
• Manage partner portfolios with data-driven insights to track KPIs and identify opportunities.
• Resolve merchant issues and unblock growth while maintaining high partner satisfaction.
• Influence adoption of new features, marketing products, and services based on market needs.
• Collaborate with operations, marketing, and product teams to share local market knowledge.

Conhecimentos

Account management

Negotiation

Data-driven insights

English proficiency

Portuguese language

Formação académica

High school diploma

Ferramentas

Salesforce

Google Sheets

Descrição da oferta de emprego

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable “no” to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• E xperience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Equal Opportunity Statement

Uber is proud to be an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.