Senior IT Supporter,Blue Yonder/JDA WMS solutions - Dispatcher

DSV Road GmbH; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private medical care

Company-financed English courses

Buddy program

Access to public transport

Resumo da oferta

DSV Road GmbH is seeking a Senior IT Supporter in Lisbon for their Contract Logistics IT Support team. This role involves managing the warehouse management system portfolio, including Blue Yonder/JDA WMS. Responsibilities include coordinating IT aspects, providing technical support, and executing tasks to ensure efficient operations. Candidates should have a Bachelor's degree and at least 5 years of experience with JDA Dispatcher. Benefits include a permanent contract, medical care, and English courses.

Qualificações

• Minimum 5 years of experience in international environments focused on warehouse systems.
• Proven experience in at least four domains of WMS infrastructure support.

Responsabilidades

• Coordinate system administrative IT aspects for warehouse applications.
• Provide daily support for warehouse management systems.
• Execute tasks to support efficient WMS operation.

Conhecimentos

Experience with Blue Yonder/JDA Dispatcher

SQL Knowledge

Communication Skills

Team Player

Formação académica

Bachelor’s degree in IT, business administration, logistics, or similar

Descrição da oferta de emprego

Senior IT Supporter – Blue Yonder/JDA WMS Dispatcher (Contract Logistics IT Support)

Location: Lisbon

DSV is one of the biggest transport and logistics companies in the world, headquartered in Denmark and operating in more than 90 countries.

Job Overview

Joining the Contract Logistics IT Support team, you will support the warehouse management system portfolio consisting of Blue Yonder/JDA WMS and other externally purchased systems.

Key Responsibilities

• Coordinate and manage all system administrative IT aspects within the support area for warehouse applications.
• Consult with requesting parties on technical aspects of warehouse application infrastructure and process definition.
• Provide daily professional support of implemented warehouse management systems in all technical aspects, including third‑party software providers and ticketing systems.
• Work in an environment with multiple partners, IT infrastructure teams, logistics teams, regional IT warehouse project teams, etc.
• Execute structural, organisational, and technical tasks to support an efficient, high‑quality run of WMS.
• Handle ad hoc tasks as defined by management.

Required Experience

• Bachelor’s degree or higher in IT, business administration, logistics, or a similar discipline.
• Minimum 5 years of work experience, ideally in an international environment with a strong focus on Blue Yonder/JDA Dispatcher warehousing system management.
• Minimum 5 years of experience with JDA Dispatcher in at least four domains: WMS infrastructure support, WMS configuration, integration, and strong SQL knowledge.

Behavioural Skills

• Communicate and switch between levels of abstraction, depending on target group and product stage.
• Proactively establish and maintain effective working relationships.
• Strong team player with influence on technical teams.
• Operate effectively under pressure and manage crisis situations.
• Evaluate information, identify key issues, and formulate conclusions based on sound judgment and experience.
• Deliver and manage stakeholder expectations in a fast‑paced environment with tight deadlines.
• Service‑minded and customer‑driven.
• Excellent organisational, interpersonal, time‑management, and communication skills.

Benefits

• Permanent contract
• Private medical care
• English courses financed or co‑financed by company
• Buddy program
• Convenient access to public transport