Senior IT Supporter, Blue Yonder/JDA WMS solutions - Dispatcher (M/F/D)

DSV - Global Transport and Logistics; Lisboa; Presencial; EUR 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

English courses

Food allowance

Comprehensive onboarding program

Buddy support

Resumo da oferta

A global logistics company in Lisbon is seeking an experienced HR Specialist to support their warehouse management system portfolio. The ideal candidate will have a Bachelor's degree, at least 5 years of experience with Blue Yonder/JDA Dispatcher, and strong proficiency in business English. Responsibilities include providing support for warehouse applications, managing IT aspects, and delivering daily professional support. The position offers a permanent contract, medical care, and the option for hybrid work.

Qualificações

• Minimum 5 years of work experience, preferably in an international environment.
• Strong focus on Blue Yonder/JDA Dispatcher warehouse system management.
• At least 5 years of experience with JDA Dispatcher in WMS infrastructure support.

Responsabilidades

• Support all aspects around the WMS application infrastructure.
• Provide assistance for corporate warehouse applications.
• Coordinate and manage all system administrative aspects for warehouse applications.

Conhecimentos

Communication across levels of abstraction

Team player

Service-oriented

Effective communication skills in English

Organizational skills

Formação académica

Bachelor’s degree or above in IT, business administration, logistics or related discipline

Descrição da oferta de emprego

HR Specialist: Małgorzata Masternak

We are looking for an HR Specialist to support the Contract Logistics IT Support team that manages our warehouse management system portfolio, including Blue Yonder/JDA Dispatcher and related software.

Roles & Responsibilities

• Support all aspects around the WMS application infrastructure.
• Provide assistance for corporate warehouse applications such as Blue Yonder/JDA Dispatcher, EMS, parcel system, Oracle database, and Citrix environment.
• Coordinate and manage all system administrative IT aspects within the support area for warehouse applications.
• Consult with requesting parties on technical aspects of warehouse application infrastructure and process definition.
• Deliver daily professional support for implemented warehouse management systems and ticketing systems.
• Work in an environment with multiple partners, including IT infrastructure teams, logistics teams, and regional IT warehouse project teams.
• Support structural, organizational, and technical tasks that enable efficient and high‑quality WMS operation.
• Handle ad‑hoc tasks as defined by management.

Required Experience

• Bachelor’s degree or above in IT, business administration, logistics or a related discipline.
• Minimum 5 years of work experience, preferably in an international environment with a strong focus on Blue Yonder/JDA Dispatcher warehouse system management.
• At least 5 years of experience with JDA Dispatcher in four domains: WMS infrastructure support, WMS configuration, integration, and advanced SQL knowledge.
• Excellent business English (corporate language).

Behaviour Skill

• Ability to communicate across levels of abstraction for different target groups or product stages.
• Proactively establish and maintain effective working relationships.
• Strong team player with the ability to influence technical teams.
• Handle pressure and manage crisis situations effectively.
• Evaluate information, identify key issues, and formulate conclusions using sound judgment.
• Deliver on stakeholder expectations while working in a fast‑paced environment with tight deadlines.
• Service‑oriented and customer‑driven.
• Effective communication skills in English.
• Excellent organizational, interpersonal, time‑management, and communication skills.

What we offer

• Permanent contract.
• Private medical care.
• English courses, financially or co‑financed by the company.
• Food allowance.
• Work schedule of 35 hours per week.
• Hybrid work option.
• Comprehensive onboarding program.
• Buddy support.
• Good access to public transport.