Senior IT Support Engineer — Cloud & Microservices On-Call

emagine; Lisboa; Híbrido; EUR 51 143 - 72 840; Tempo integral

Resumo da oferta

emagine is seeking a Senior IT Support Engineer to join a global support organization focused on cloud-native, in-house developed applications. The role emphasizes cloud technologies, microservices, and machine learning.

This hybrid position requires three onsite days in Lisbon, Portugal. The initial contract runs from September 1, 2026, to March 1, 2027, with a maximum rate of 45 EUR per hour, offering collaboration with DevOps, SREs, and development teams.

Qualificações

• 6–9 years of experience in application or technical support.
• Bachelor's degree or equivalent experience.
• Foundational knowledge of microservice architecture.
• Familiarity with Atlassian products.
• Experience with a programming or scripting language is a plus.

Responsabilidades

• Engage with end users to analyze and document issues and drive resolution.
• Collaborate with DevOps, SREs, Test Engineers, and Development teams for permanent fixes.
• Advance monitoring and ensure 24/7 availability via on-call support.
• Work with IT and business teams to improve availability, performance, and security of platforms.
• Utilize Kubernetes, Kafka, MongoDB and Docker in daily operations.

Conhecimentos

Customer service

Communication

English fluency

Team player

Ownership

Formação académica

Bachelor's degree

Ferramentas

Kubernetes

Kafka

MongoDB

Docker

ITSM tools

Atlassian tools

Descrição da oferta de emprego

emagine is seeking a Senior IT Support Engineer to join a global support organization focused on cloud-native, in-house developed applications. The role emphasizes cloud technologies, microservices, and machine learning.

This hybrid position requires three onsite days in Lisbon, Portugal. The initial contract runs from September 1, 2026, to March 1, 2027, with a maximum rate of 45 EUR per hour, offering collaboration with DevOps, SREs, and development teams.