Senior Insurance Credit Controller – Hybrid (Portugal)

7001 GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA; Lisboa; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Genpact is seeking a Sr. Associate in Insurance Brokerage to manage data, premium collections, and account reconciliations within a hybrid Portugal-based role. The candidate will drive timely debt recovery, maintain client and broker relationships, and ensure accuracy of financial records.

The ideal candidate has finance-related qualifications, strong communication, and proficiency in Excel and Outlook, with a focus on delivering quality service in a fast-paced environment.

Qualifications

• Graduate or possess a professional qualification in finance-related disciplines like credit control, finance, or administrative functions.
• Strong interpersonal skills and enjoy teamwork.
• Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
• Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
• Patient and respectful towards clients while being professionally firm in debt recovery.

Responsibilities

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
• Deliver exceptional service standards and KPIs.
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
• Analyze aging reports and allocated portfolios.
• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
• Provide support, mentoring, and guidance as needed.
• Participate in continuous improvement initiatives.

Skills

Fraud Management

Insurance

Property & Casualty Insurance

Quality Management

Spanish

C1 English

Education

Actuarial Science (Bachelors)

Economics (Bachelors)

Finance (Bachelors)

Risk Management and Insurance (Bachelors)

Statistics (Masters)

Tools

Excel

Outlook

Job description

Genpact is seeking a Sr. Associate in Insurance Brokerage to manage data, premium collections, and account reconciliations within a hybrid Portugal-based role. The candidate will drive timely debt recovery, maintain client and broker relationships, and ensure accuracy of financial records.

The ideal candidate has finance-related qualifications, strong communication, and proficiency in Excel and Outlook, with a focus on delivering quality service in a fast-paced environment.