Senior Insurance Credit Controller — Hybrid, Data-Driven

7001 GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA; Lisboa; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Genpact invites applications for the role of Insurance Credit Controller Senior Associate. The role focuses on accurate data entry, cash receipts processing, collections, and reconciliations within a hybrid Portugal work setup.

Ideal candidates have finance-related degrees, at least one year in credit control, and strong Excel/Outlook skills, with English proficiency at advanced level (C1).

Qualifications

• Graduate or possess a professional qualification in a finance-related discipline.
• Minimum one year of experience in credit control.
• Skilled in complex data analysis for strategic decision-making.
• Strong writing and editing abilities with attention to detail under pressure.
• Patient and respectful in client interactions while maintaining professionalism in debt recovery.
• Proficient in Excel and Outlook.

Responsibilities

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
• Deliver exceptional service standards and key performance indicators (KPIs).
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
• Analyze aging reports and allocated portfolios.
• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
• Provide support, mentoring, and guidance as needed.
• Participate in continuous improvement initiatives.

Skills

Data entry

Cash receipts

Data cleansing

Mass change processing

Premium collections

Deposits

Direct debits

Commission payments

Discounts

Overpayments

Account reconciliation

Cash disbursement

Debt recovery

KPIs

Regulatory input

Aged AR analysis

Portfolio analysis

Mentoring

Continuous improvement

Excel

Outlook

English proficiency

Education

Bachelors - Actuarial Science

Bachelors - Economics

Bachelors - Finance

Bachelors - Risk Management and Insurance

Masters - Statistics

Tools

Excel

Outlook

Job description

Genpact invites applications for the role of Insurance Credit Controller Senior Associate. The role focuses on accurate data entry, cash receipts processing, collections, and reconciliations within a hybrid Portugal work setup.

Ideal candidates have finance-related degrees, at least one year in credit control, and strong Excel/Outlook skills, with English proficiency at advanced level (C1).