Senior BPO Manager - Finance

Emma Sleep; Lisboa; Híbrido; EUR 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

24 vacation days (+1 per year worked,

22 remote days per quarter

Pet-friendly office

Resumo da oferta

Emma Sleep is seeking a Senior BPO Manager to join our Finance department, owning outsourcing of accounting operations across EMEA, Americas and APAC.

You will manage external accounting partners, ensure regulatory compliance, monitor KPIs and SLAs, and drive continuous improvement to enhance service quality and cost efficiency while maintaining tight governance.

Qualificações

• Bachelor's/Master's degree in a related field.
• 7+ years in BPO/vendor management across multiple regions.
• Experience with external stakeholder management and project management responsibilities.
• Advanced proficiency in Microsoft Excel; Power Query, Power BI or Tableau a plus.
• Strong analytical thinking and problem-solving abilities.
• Excellent English communication, written and verbal.

Responsabilidades

• Manage outsourced accounting services and providers.
• Ensure compliance with EU regulations and internal governance standards.
• Lead onboarding projects for new BPO/Outsourcing partners and perform Third-Party Risk Assessments.
• Conduct regular service reviews and quarterly business reviews to align objectives and monitor obligations.
• Define, implement, and monitor KPIs and SLAs.
• Track BPO/Outsourcing partners' performance using data analytics on quality, cost, and efficiency.
• Drive continuous improvement to enhance quality and reduce costs.
• Act as the main point of contact between Emma and external accounting providers.

Conhecimentos

Vendor management

Stakeholder management

Project management

Analytical thinking

Problem solving

English communication

Hands-on

Formação académica

Bachelor's/Master's degree

Ferramentas

Microsoft Excel

Power Query

Power BI

Tableau

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

About The Role:

We are looking for a Senior BPO Manager to join our Finance department, taking full ownership of sourcing, onboarding and managing outsourced Finance and Accounting operations across all our regions - EMEA, Americas and APAC.

In this role, you will be responsible for managing external accounting partners, ensuring high-quality service delivery, regulatory compliance, and strong performance against agreed KPIs and SLAs, whilst driving continuous improvement initiatives to ensure Partners’ performance and that we are a better partner ourselves.

• Manage and overseeoutsourcedaccountingservicesand service providers.
• Ensure compliance with EU regulations and internal governance standards.
• Lead onboarding projects for new BPO/Outsourcing partners whilst executingThird-Party Risk Assessments for all new partner integrations and existingpartnersreassessments.
• Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance,align onobjectives, andmonitorcontractual and regulatory obligations.
• Define, implement, and monitor KPIs and SLAs.
• TrackBPO/Outsourcingpartners'performance,owningdata analytics forquality, cost, and efficiency metrics.
• Drive continuous improvement initiatives to improve quality andoptimizecosts, together with detecting outsourcing opportunities withinEmma’sFinancedepartment.
• Act as the main point of contact between Emma and external accounting providers.

• You have a Bachelor's/Master’s Degree.
• You bring 7+ years of professional experience, with a track record in BPO/Vendor management across multiple regions, from Customer Service to Finance Operations.
• Youpossessstrongexperience in external stakeholder management and feel comfortable with Project Management responsibilities.
• You have advancedproficiencyin Microsoft Excel - Power Query,Power BI, or Tableau is a plus.
• You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
• Excellent communication skills in English, both written and verbal.

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of29 daysper year)
• 22 remote days per quarter policy, with offices in Parque dasNações, Lisbon.
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events
• Working from a pet-friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.