Senior Application Support Engineer

Hexa Consulting; Porto; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Psychological support

Professional training & certs

Information security exposure

Hybrid work model

Childcare vouchers

Collaborative environment

Job summary

Hexa Consulting in Porto offers a hybrid IT operations role focused on maintaining reliability, availability, and performance of business-critical applications. You will contribute to production stability, automation, and continuous service improvement within a structured IT environment.

Seeking 6–9 years of experience in application support and IT operations with strong incident resolution skills, collaboration, and proactive problem-solving abilities.

Qualifications

• 6 to 9 years of professional experience in application support, IT operations or production engineering.
• Proven experience providing Level 2 and Level 3 support in complex IT environments.
• Strong troubleshooting and analytical capabilities with a structured approach to incident resolution.
• Ability to coordinate technical operations and manage production changes while minimizing service disruption.
• Experience maintaining operational documentation and supporting continuous improvement initiatives.
• Collaborative mindset, clear communication and responsibility for service quality.
• Ability to work autonomously and adapt to changing priorities.

Responsibilities

• Ensure the operational stability, availability and performance of applications in production environments.
• Provide Level 2 and Level 3 application support, investigating incidents, identifying root causes and implementing corrective actions.
• Coordinate technical changes and infrastructure operations, including server migrations, planned maintenance and system shutdowns.
• Develop and maintain operational procedures, technical documentation and application architecture records.
• Configure and optimize application monitoring, alerts and proactive incident detection.
• Support standardization, automation and industrialization of application operations.
• Contribute to incident, problem and change management processes in accordance with ITIL best practices.
• Collaborate with infrastructure, development and operations teams to maintain service levels and improve operational efficiency.

Skills

Incident resolution

IT operations

Production engineering

PowerShell

Bash scripting

Linux administration

Communication

Tools

Jira

ServiceNow

Job description

Join a technology operations team within the banking sector, based in Porto, with a hybrid working model. This opportunity focuses on maintaining the reliability, availability and operational performance of business-critical applications. You will contribute to production stability, process automation, application industrialization and continuous service improvement within a structured IT environment.

WHAT YOU WILL DO

• Ensure the operational stability, availability and performance of applications in production environments.
• Provide Level 2 and Level 3 application support, investigating incidents, identifying root causes and implementing corrective actions.
• Coordinate technical changes and infrastructure operations, including server migrations, planned maintenance and system shutdowns.
• Develop and maintain operational procedures, technical documentation and application architecture records.
• Configure and optimize application monitoring, alerts and proactive incident detection.
• Support the standardization, automation and industrialization of application operations.
• Contribute to incident, problem and change management processes in accordance with ITIL best practices.
• Collaborate with infrastructure, development and operations teams to maintain service levels and improve operational efficiency.

WHAT WE ARE LOOKING FOR

• 6 to 9 years of professional experience in application support, IT operations or production engineering.
• Proven experience providing Level 2 and Level 3 support in complex IT environments.
• Strong troubleshooting and analytical capabilities, with a structured approach to incident resolution.
• Ability to coordinate technical operations and manage production changes while minimizing service disruption.
• Experience maintaining operational documentation and supporting continuous improvement initiatives.
• Collaborative mindset, clear communication and a strong sense of responsibility for service quality.
• Ability to work autonomously and adapt to changing operational priorities.

TECHNICAL SKILLS

• Windows and Linux operating systems administration and troubleshooting.
• ITIL practices for incident, problem and change management.
• Jira or ServiceNow for ticketing and operational workflow management.
• PowerShell and Bash scripting for task automation and operational support.
• Networking fundamentals, including DHCP, firewalls, routing and proxy services.
• Virtualized server environments and associated infrastructure components.
• API gateways and web-based client/server application architectures.
• Application monitoring, alert configuration and proactive operational support.
• Technical documentation covering software architecture, infrastructure and operational procedures.

WHAT WE OFFER

• Private health insurance from your first day, with no waiting periods and optional family extension.
• Free and confidential psychological support through our TEAM 24 partnership, including professional sessions and well-being resources.
• Continuous learning opportunities, professional training and certification support.
• Opportunities to develop expertise in information security, quality management and cybersecurity best practices.
• Flexibility aligned with the hybrid working model and operational requirements.
• Childcare vouchers and practical measures supporting work-life balance.
• A collaborative professional environment with accessible leadership, knowledge sharing and team initiatives.

EQUAL OPPORTUNITY

At Hexa, we are committed to equal opportunity, inclusion and respect for individual differences. In alignment with the principles of the Portuguese Diversity Charter, we welcome applications from professionals of all backgrounds and experiences. Recruitment decisions are based on skills, qualifications and the requirements of the role.

HEXA LIFE

At Hexa, we are all Builders. Every professional contributes to building reliable solutions, meaningful projects and lasting relationships. Our culture is grounded in honesty, mutual support and agility, encouraging transparent communication, shared knowledge and continuous improvement. As a Hexa Builder, you become part of a connected community where individual expertise strengthens collective success and everyone has the opportunity to contribute, learn and grow.