Senior Application Support Analyst

Finastra; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Finastra in Lisbon is seeking a Senior Application Support Analyst to join our growing customer support team. You will partner with clients, Product teams, and Developers to investigate issues, drive resolutions, and deliver an exceptional experience in the retail banking sector.

This role blends technical analysis with customer interaction and offers a long-term career path within one of the world's leading fintech organizations.

Qualificações

• Fluent Portuguese and English (spoken and written)
• Experience supporting banking applications, financial services software, or enterprise applications
• Strong analytical and problem-solving skills
• Experience investigating issues through logs, technical analysis, or code reviews
• Excellent communication and stakeholder management skills
• Ability to work effectively in a fast-paced support environment

Responsabilidades

• Own and manage customer-reported issues from investigation through to resolution.
• Analyse problems, identify root causes, and determine whether issues are functional, configuration-related, or software defects.
• Collaborate closely with Development and Product teams to resolve complex issues and validate fixes.
• Communicate confidently with customers and stakeholders, providing clear and timely updates.
• Support software releases, deployments, testing activities, and production validation.
• Contribute to continuous improvement through knowledge sharing and documentation.

Conhecimentos

Portuguese

English

Banking software

Log analysis

Customer support

Problem solving

Stakeholder management

Communication skills

Formação académica

ITIL Certification

Degree in Computer Science or related

Ferramentas

CRM systems

Descrição da oferta de emprego

Join Finastra and help shape the future of banking technology

Are you passionate about solving complex problems, working directly with customers, and building expertise in financial technology?

Finastra is looking for a Senior Application Support Analyst to join our growing team in Lisbon. In this role, you'll be at the heart of our customer support operation, partnering with clients, Product teams, and Developers to investigate issues, drive resolutions, and deliver an exceptional customer experience within the retail banking sector.

This is a fantastic opportunity for someone who enjoys combining technical analysis with customer interaction and wants to develop a long-term career within one of the world's leading fintech organizations.

What You'll Do

• Own and manage customer-reported issues from investigation through to resolution.
• Analyse problems, identify root causes, and determine whether issues are functional, configuration-related, or software defects.
• Collaborate closely with Development and Product teams to resolve complex issues and validate fixes.
• Communicate confidently with customers and stakeholders, providing clear and timely updates.
• Support software releases, deployments, testing activities, and production validation.
• Contribute to continuous improvement through knowledge sharing and documentation.

What We're Looking For

• Fluent Portuguese and English (spoken and written)
• Experience supporting banking applications, financial services software, or enterprise applications
• Strong analytical and problem-solving skills
• Experience investigating issues through logs, technical analysis, or code reviews
• Excellent communication and stakeholder management skills
• Ability to work effectively in a fast-paced support environment

Nice to Have

• Experience in application support, software testing, or development
• ITIL certification
• Degree in Computer Science, Information Systems, or a related discipline

Why Join Finastra?

At Finastra, you'll gain exposure to cutting-edge banking technology while working alongside global teams of experts. You'll have the opportunity to broaden your technical and functional expertise, develop deep banking domain knowledge, and grow your career into specialist, leadership, or product-focused roles.

If you're looking for a role where you can make an impact, collaborate across international teams, and help financial institutions succeed, we'd love to hear from you.