Senior Application Service Manager

Decskill; Portugal; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Decskill is seeking a Senior Application Service Manager to lead application service delivery and ensure service availability across contexts. The role emphasizes budget oversight, stakeholder engagement, and proactive problem management in a dynamic IT consulting setting.

You will collaborate with cross-functional teams to optimize service performance, drive continuous improvement, and contribute to long-term client partnerships within an international frame including Portugal, Spain and beyond.

Qualifications

• Up to 10 years of experience in application service delivery management.
• Bachelor's degree in Computer Engineering, Software Engineering, Electrical Engineering and Computer Engineering, or related field.
• Experience in application service management.
• Experience in budget management.
• Experience in stakeholder relationship management.
• Experience in problem management.
• Strong written and verbal communication skills.
• Ability to work in a collaborative and productive environment.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Manage application service delivery and ensure availability.
• Oversee overall management and follow-up of the application service.
• Manage stakeholder relationships across the service.
• Follow up on problems related to the application service and ensure resolution.
• Manage the budget associated with the service.
• Ensure effective communication with stakeholders and teams.
• Perform critical analysis of service-related situations and identify solutions.
• Collaborate with different teams to ensure productive service management.

Skills

Stakeholder management

Budget management

Problem management

Communication skills

Team collaboration

Critical thinking

Education

Computer Engineering

Electrical Engineering and Computer Engineering

Software Engineering

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Senior Application Service Manager!

Responsibilities:

• Manage application service delivery, ensuring the effective management and availability of application services.


• Ensure the overall management and follow-up of the application service.


• Manage relationships with the different stakeholders involved in the service.


• Manage and follow up on problems related to the application service, ensuring effective resolution.


• Manage the budget associated with the service.


• Ensure effective communication with the different stakeholders and teams involved.


• Perform critical analysis of service-related situations and identify appropriate solutions.


• Work collaboratively with different teams to ensure an effective and productive service management environment.

Requirements:

• Up to 10 years of experience in application service delivery management.


• Bachelor's degree, preferably in Computer Engineering, Software Engineering, Electrical Engineering and Computer Engineering, or a related field.


• Experience in application service management.


• Experience in budget management.


• Experience in relationship management with stakeholders.


• Experience in problem management.


• Strong written and verbal communication skills.


• Ability to work effectively in a collaborative and productive environment.


• Strong critical thinking and problem-solving skills.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context (if applicable)


• Opportunities to grow technically and professionally


• A people-first culture, focused on transparency and trust


• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.