Senior Account Manager

Jobtailor; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon, Portugal seeks an experienced Account/Program Manager to act as primary daily contact for stakeholders across CRM and Onsite programs. You will build trusted partnerships, coordinate delivery, and monitor progress across multiple workstreams.

The role requires strong planning, reporting, and communication skills to support planning cycles and accurate forecasting in a fast‑paced environment.

Qualificações

• 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
• Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
• Strong understanding of CRM, digital production, campaign delivery, or website operations.
• Experience managing multiple stakeholders and concurrent workstreams in fast‑paced environments.
• Excellent project management, planning, and organisational skills.
• Strong reporting, communication, and presentation skills.
• Experience using project management and workflow tools.
• Ability to manage competing priorities while maintaining strong attention to detail.

Responsabilidades

• Serve as the primary day‑to‑day contact for assigned Google stakeholders across CRM and Onsite programs.
• Build strong working relationships and become a trusted operational partner.
• Manage stakeholder communications, expectations, priorities, and project updates.
• Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
• Maintain visibility across active projects, campaigns, launches, and operational workstreams.
• Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
• Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
• Support quarterly planning cycles and ongoing workload forecasting activities.

Conhecimentos

Project Management

Marketing Operations

Digital Delivery

Campaign Delivery

Ecommerce Management

Descrição da oferta de emprego

Responsibilities

• Serve as the primary day‑to‑day contact for assigned Google stakeholders across CRM and Onsite programs.
• Build strong working relationships and become a trusted operational partner.
• Manage stakeholder communications, expectations, priorities, and project updates.
• Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
• Maintain visibility across active projects, campaigns, launches, and operational workstreams.
• Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
• Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
• Support quarterly planning cycles and ongoing workload forecasting activities.

Requirements

• 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
• Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
• Strong understanding of CRM, digital production, campaign delivery, or website operations.
• Experience managing multiple stakeholders and concurrent workstreams in fast‑paced environments.
• Excellent project management, planning, and organisational skills.
• Strong reporting, communication, and presentation skills.
• Experience using project management and workflow tools.
• Ability to manage competing priorities while maintaining strong attention to detail.

Hard Skills

• Project Management
• Marketing Operations
• Digital Delivery
• Campaign Delivery
• Ecommerce Management

Soft Skills

• Organisational Skills
• Attention to Detail
• Communication Skills
• Presentation Skills