Secure Data Connectivity Engineer (Client-Facing)

Inetum; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Job summary

A digital services company is hiring a Client Connectivity Support Engineer in Lisbon, Portugal. The role focuses on ensuring the reliable exchange of data between banking systems and clients, requiring strong technical skills and effective communication. Responsibilities include acting as the primary contact during incidents, monitoring message flows, and contributing to service improvements. Candidates should be familiar with data transfer protocols and security standards. This position offers a dynamic environment within a leading organization.

Qualifications

• Strong technical skills in data exchange protocols.
• Excellent communication skills for client interaction.
• Proficiency in analyzing logs and monitoring systems.

Responsibilities

• Act as the primary contact point for clients during incidents.
• Monitor daily message and file flows, troubleshoot issues.
• Analyze logs and alerts, resolve incidents or escalate accordingly.
• Coordinate with internal IT teams for resolution.
• Keep clients informed throughout the incident lifecycle.
• Maintain documentation and known error databases.
• Contribute to post-incident reviews.

Skills

File & Message Transfer: Axway CFT, Axway Secure Transport, IBM MQ

Protocols: PeSIT, SFTP, FTPS, HTTPS

Security: PGP/GPG, TLS, SSH

Networking: firewalls, IP ranges, leased lines, connectivity providers

Ticketing and monitoring tools

Job description

A digital services company is hiring a Client Connectivity Support Engineer in Lisbon, Portugal. The role focuses on ensuring the reliable exchange of data between banking systems and clients, requiring strong technical skills and effective communication. Responsibilities include acting as the primary contact during incidents, monitoring message flows, and contributing to service improvements. Candidates should be familiar with data transfer protocols and security standards. This position offers a dynamic environment within a leading organization.